Collection Specialist - Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape, South Africa - IWG PLC

    IWG PLC
    IWG PLC Eastern Cape - Free State - Gauteng - KwaZulu-Natal - Limpopo - Mpumalanga - North West - Northern Cape - Western Cape, South Africa

    Found in: beBee S2 ZA - 1 week ago

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    Fixed-term contract
    Description

    What you will do

  • Make calls and send emails to customers to get them to pay their outstanding debt.
  • Collect payments from customers.
  • Resolve disputes.
  • Negotiate payment plans and settlement agreements.
  • Explain IWG payment policies to customers.
  • Investigate cases for small claims against non-paying customers.
  • Engage and support external debt collection agencies.
  • Take responsibility to bring all cases in the portfolio to a conclusion.
  • Track case status and ensure all systems are updated.
  • Perform other duties and projects as assigned.