Medical Software Support Agent - Cape Town, South Africa - Elle

Description

Elle Health is a purpose-driven distributed healthcare technology company based in the Western Cape. Our goal is to reduce the administrative burden of running a successful medical practice using innovation and technology. We are looking for an energetic, driven, and smart support agent to join our rapidly growing health-tech team.

We are looking for a senior energetic, driven, and smart software support person in the Western Cape to join our rapidly growing health-tech team.

Responsibilities:

• Visiting medical practices in the Western Cape to provide onsite support for Elle's webbased medical billing software.
• Building relationships with practice staff and answering their questions about Elle's services.
• Troubleshooting technical issues and providing solutions.
• Training practice staff on how to use Elle's services effectively.
• Providing feedback to the Elle team on customer needs and product improvements.

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Passion for Customer Service: You should enjoy interacting with customers and helping them resolve issues.
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Tech-savvy: You should be capable of troubleshooting technical computer software problems.
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Energetic: You should have a positive attitude and be energetic.
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Competitive: Competitiveness should be part of your DNA. You should love winning.
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Intelligent: You should be smart and open to always improving yourself and your team's processes.
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People Person: You should enjoy forming and maintaining relationships.
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Strong Communicator: You should be a strong verbal and written communicator.
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Organized: You should be very organized in multiple aspects.


Qualifications and experience:

• 24 years of sales experience with a proven track record.
• Experience in the medical billing industry is advantageous.
• Tertiary qualifications are beneficial.
• Valid driver's license.
• Fluent in English. Additional languages are advantageous.

Compensation and benefits:

• Competitive salary with a commission structure.
• Vehicle, mobile phone, and laptop.
• Opportunities for career growth and development.

Join our close-knit team of high-performing young professionals who are excited about making a difference in the world. If you are passionate about sales, technology, and making a positive impact, we want to hear from you.


Salary:
R12, R17,500.00 per month


Ability to commute/relocate:

• Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)


Application Question(s):

• Please share examples of where you had to solve complex solutions to a group of people with divergent needs.
• Sell me on yourself.