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    • Helpdesk Support Technician - Johannesburg - Select One

    Select One
    Select One Johannesburg

    1 month ago

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    Description

    Job Description

    The Helpdesk Support Technician will be responsible for providing timely and effective IT support to users.

    Key Responsibilities:

    • Provide 1st line technical support via phone, email, or remote access.
    • Log and update user calls in a timely manner.
    • Offer assistance with desktop and peripheral issues.
    • Support network-related problems.
    • Deliver remote and telephonic support as needed.
    • Ensure all incoming helpdesk calls are answered within the Service Level Agreement (SLA).
    • Resolve calls within the specified SLA timeframe.
    • Escalate calls appropriately and in a timely manner.
    • Identify repeat problems and develop action plans to address them.
    • Install software and hardware as required.

    Requirements:

    • Matriculation certificate.
    • Degree or diploma in computer science.
    • Microsoft Certifications: Windows Desktop and Office 365/Microsoft 365.
    • ITIL and A+/N+ certifications.

    Additional Skills:

    • Excellent communication and problem-solving skills.
    • Able to work effectively in a team environment.
    • Strong analytical and troubleshooting skills.
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