Student Advisor - Midrand, South Africa - The Academic Institute of Excellence
Description
Position Duties & Responsibilities
- Regular and proactive contact with clients to ensure client retention
- Assign student support tickets, live chats to the relevant Student Support Administrator.
- Follow up on potential clients after Open days'/ Campus visit/ Callins
- Ensure important information about learning streams, registration information and payment methods is communicated with clients
- Capture and maintain clients details on the Netsuite /CRM system
- Guiding potential students during registration processes with relevant programmes matching their interests and ensuring that they meet the requirements
- Quality Assure students documents before uploading them on the system
- Build and maintain good relationships with students, parents, sponsors, clients and colleagues in order to reregister students for the next level of their qualification
- Meet set targets per intake as communicated by Management
Application Requirements:
- Diploma/Degree in Business Management (or related qualification) on a minimum of a NQF6 level.
- 2 years' experience in performing management related duties.
- 1 year experience working on Netsuite would be advantageous.
- Must be excellent in English writing, editing, grammar, spelling.
- Demonstrate an above average ability to understand and learn technology.
- Excellent attention to detail.
- Ability to assess a situation to determine the severity of a problem and escalate when required.
- Experience in further and higher education.
The following attributes are linked to the Code of Conduct for general staff and Code of Ethics for Senior and Top Management.
- Must be able to work under pressure.
- Excellent attention to detail.
- Comfortable interacting with external clients and suppliers at senior level.
- Excellent communication and people skills.
- People Centricity
- Respectful and helpful nature when dealing with clients, peers and colleagues.
- Urgency
- The position requires decisiveness, quick response and fast action.
- Self-Control
- The ability to govern one's emotions and reactions is a key part of customer service.
- Demonstrated ability to work independently with mínimal supervision.
- Ability to assess a situation to determine the severity of a problem and escalate when required.
Job Types:
Full-time, Permanent
Salary:
R144 000,00 - R192 000,00 per year
Education:
- Diploma (required)
Experience:
- Sales and Marketing: 2 years (preferred)
- NetSuite: 1 year (preferred)
Language:
- English (required)
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