Business Representative - Ekurhuleni, Gauteng, South Africa - Boardroom Appointments

Boardroom Appointments

Verified Company

Ekurhuleni, Gauteng, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Minimum requirements:

Diploma / Certificate or equivalent (NQF 5)
Up to 3 years as a Business Representative or similar role within the Manufacturing environment
Computer Literacy (Basic MS Office; and SAP, ERP Systems, Salesforce and other jobspecific software systems).

Responsibilities:

To provide support to Sales and Marketing in respect of Sales, Administration, Stock Control and rendering the highest standards of customer service toward achieving departmental targets.
Canvassing and opening of new customer accounts based on their viability as future customers.
Monitor monthly sales per customer using the Sales Management process.
Daily extrapolation of sales information from the SAP system to assess actual units against target units and implement a plan of action if necessary.
Accounts established on behalf of customers and sales monitored on a monthly basis.
Sales information extracted from SAP and utilized for assessment purposes.
Feedback provided to relevant stakeholders.
Marketing and promotional ideas provided to relevant stakeholders.
Trade evenings and entertainment adequately arranged and successfully executed.
Customer relations established and maintained.
Market share and customer based grown and maintained.
Credit and debit processes in place, monitored and optimized.
Query resolution on time and professionally dealt with.
Customer satisfaction index.
Company assets maintained and loss / damage prevented.
Meeting attendance.
Operates within controls and procedures in order to ensure the integrity of The Company.
Reports risks or areas of concern to management within own operating area.
Promotes compliance with all relevant regulations and procedures to prevent fruitless, wasteful and irregular expenditure.
Provide monthly feedback to the Regional Manager on all activities relating to the customer.
Introduce new marketing and promotion ideas and assist the customer in aligning its strategy with that of the Company (Marketing Strategy)
Appropriate support in master and dynamic route planning in collaboration with Warehouse staff and Value Logistics.
Host regular trade evenings and suitable entertainment in order to promote the product and grow/ develop customer relations.
Initiate and monitor all promotional activity in order to develop and grow existing customer base and market share in consultation with the customer and Regional Manager.
Coresponsible with debtors for effective, timeous collection of outstanding debtors monies.
In collaboration with debtors, ensure that all outstanding debtors are less than 45 days at all times.
Assist debtors staff in resolving customer queries.
Proactively manage customers with potentially high risk for the Company and liaise with debtors in respect of any action planning that needs to be done.
Responsible for ensuring that vehicles and other company equipment are maintained in accordance with company policy and procedure.
Monthly SBO meetings with Regional Manager to feedback status if new business.
Stock availability / levels.
Query resolution on time and professionally dealt with.
Stock forecasting completed on a monthly basis.
Stock rotations and replenishments monitored.
Customer satisfaction index.
Liaise with Warehouse on an ongoing basis to ensure optimal availability of stock in an effort to resolve any outstanding queries.
Assist with consignment stock process when required.
Monitor buying patterns of all customers to assist in the forecasting of stock requirements on a monthly basis.
Monitor stock rotations and replenish with new stock in need.
Assist the customer in managing their own stock levels and mix.
Client / employee satisfaction index.
Comebacks / discrepancies minimized.
Customer satisfaction levels through joint visitations with Regional Manager.
Meeting attendance.
Customer information kept updated.
Maintains effective working relationships with employees and customers to render highest quality of services.
Identifies and solves problems whilst demonstrating a high level of integrity in line with Company core values.
Ensure daily and weekly discussions take place with CIC and other aforementioned stakeholders to ensure that all customer queries are followed up and satisfactorily resolved.
Provide regular presentation / training to customers on products and pricing to ensure that the customers are kept up to date with technical product changes.
Assist customer liaison department with maintaining customer base by updating customer information when necessary.
Provide the customer with stands, POS material, claims and rotation procedure training.
Update customer database by providing new information regarding new customers and / or updating existing information.
Cost and expenditure monitored waste minimized.
Pricing structures in place and kept updated.
Gross profit monitored and action plans implemented