Oncology Pharmacist Assistant - Pretoria - Medipost

    Medipost
    Medipost Pretoria

    1 week ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Job Summary: We are seeking a skilled and detail-oriented professional to provide patient care as per Good Pharmacy Practice regulations. The successful candidate will be responsible for managing mailboxes, ensuring SLA compliance, and handling various tasks with precision.

    Key Responsibilities:

    1. Capture accurate prescriptions, arrange authorizations, and follow up on relevant feedback.
    2. Complete mailbox profiles, rejected blind checking, action diaries, and follow-up within required timelines.
    3. Handle paper claims submission, follow up on payments, and manage stock care and stock management.
    4. Attend to email messages, incoming calls, and enquiries received from patients, SPN's, and management.
    5. Manage clinical discussions, track queries, and pre-alert deliveries.
    6. Ensure credit returns are logged correctly and follow up on return and credits.
    7. Assist with bi-annual stock take, stat 30, stat 32, and stat 33 stock rejections.
    8. Manage MML/MPR, Section 21, and Patient Assisted programs orders.
    9. Claim INV's received, attend to OUT OF WIP notifications, and resolve rejections.
    10. Perform administrative tasks and assist the cluster administrator as needed.
    11. Attend SOP training and revision training, and comply with Company Policies, Procedures, and SOP's.
    12. Maintain profiles, train new pharmacist assistants, and request security checks on replacement parcels.

    Operational Requirements:

    • Complete daily work according to level requirement.
    • Show accuracy when blind checking.
    • Attend to action diaries, ensure SLA compliance, and adhere to MML requirements.
    • Handle calls and emails professionally and confidentially, providing accurate information in a timely manner.
    • Follow up on queries and finalize them appropriately.

    Customer Service and Internal Process Compliance (Quality Assurance):

    • Intervene in IR issues (QA, IPC, Stock returns log).
    • Foster customer satisfaction by addressing compliments and minimizing errors and complaints.
    • Ensure SOP compliance at all times.

    Staff Behaviour:

    • Be productive and available according to contract stipulated hours.
    • Manage leave through ESS according to company policies and requirements.
    • Comply with eco time procedures and clocking procedures.
    • Use TWB option correctly, notifying manager and completing ESS process.
    • Achieve 100% housekeeping compliance as per quarterly audit expectations.

    Minimum Requirements:

    Grade 12 qualification is required.

    Desirable Experience: Previous experience in a courier or retail pharmacy, as well as oncology experience, will be advantageous.

    The candidate must be registered at SAPC.

    Training Required: Medipost APP system training, SLA training, company policies and procedures, computer literacy, MHRS online authorisation system, ESS, etc.

    Competencies: Verbal and written communication skills, listening skills, patience, empathy, conflict resolution, customer service orientation, accuracy, data capturing skills, interpersonal skills, relationship building skills, adaptability, effective time management, and detail orientation.

    Specific Requirements/Other Important Information:

    • Focused and responsible individual.
    • Sense of urgency to nature of the job.
    • Availability to assist with creating or updating processes to improve efficiency.
    • Willingness to provide interdepartmental assistance if and when needed.
    • Willingness to work overtime if required by manager.
    • Ensuring POPIA compliance.
    • Level 6 internal appointment from Production.
    • Attendance of Pharmacy Forums and product training will be highly recommended.

    Other Important Information:

    • Willingness to work overtime when required by management.
    • Continuous professional development – attending training or forums.
    • Willingness to assist with stock take if required at least once per year.
    • Willingness to assist or attend training in other departments such as the Walk-in Pharmacy and Production.
    • Inter-departmental training and assistance as needed.
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