IT - Site Support Specialist - Rustenburg, South Africa - Glencore

Glencore
Glencore
Verified Company
Rustenburg, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

Job highlights

  • Glencore Coal SA
  • Rustenburg, North West, South Africa
- d Services


Job ID

  • SS MM 2024/01
    Closing date
  • 21/03/2024
    Last Updated
  • 13/03/2024***The incumbent in this role is responsible for managing and guiding resources required for firstlevel IT support, rolling out the support strategy and ensuring that high quality support services are provided to support business needs.

Key Responsibilities

  • Managing site IT infrastructure.
  • Registering incidents, escalating, trend and root cause analysis and problem resolution.
  • Maintaining IT tasks, installing, configuring and trouble shooting of hardware and software.
  • Managing IT continuity.
  • Facilitating and governing the IT Projects on site.
  • Ensuring the IT Services address the changing business needs.
  • Developing and maintaining training plans for the site IT Teams as well as encouraging continuous learning.
  • Ensuring ongoing site compliance to Glencore IT policies, procedures and legislation.

Minimum Qualifications

  • Relevant Degree.

Minimum Experience

  • Minimum 5 years' experience in the IT environment.
  • Understanding and working knowledge of IT Support Delivery.

Behaviour Competencies:


  • Ability to take decisive action and assume responsibility for making difficult decisions that affect people and business performance. Ability to create
- d meaning by clearly and confidently communicating the relevant information to a decision or task, in a verbal format.

  • Ability to inspire and foster commitment, pride and trust amongst team members by taking a democratic approach, seeking and valuing contributions and encouraging collaboration.
  • Ability to treat diverse groups of people with respect and to effectively employ this diversity to the advantage of the Company.
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