Health Servicing Consultant - Johannesburg, South Africa - Kaelo

Kaelo

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Company Description

About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change.

Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

Job Description:

The Kaelo Health Core Servicing Consultant is responsible for responding to queries, managing complaints, troubleshooting service problems and providing general information regarding our products.

Manage our customer experience with excellence and accuracy.

KEY OUTCOMES (not limited to) Level 4 and 5 process elements

Manage incoming queries and outbound responses with:

Members
Service Providers
Intermediaries

Provide product specific information

Assess and determine when there is an operational query

Identify and escalate priority issues

Manage and resolve customer complaints

Maintain client information

Complete administrative tasks

Qualifications:

SPECIAL REQUIREMENTS

PERSON DETAILS:

WORK EXPERIENCE

REQUIRED

3 years call centre experience preferably with shortterm insurance and health industry knowledge and experience

PREFERRED

EDUCATION:

QUALIFICATIONS:

ACCREDITATIONS WITH PROFESSIONAL BODY

REQUIRED
Matric Certificate

PREFERRED

TECHNICAL SKILLS OR KNOWLEDGE

REQUIRED
Knowledge of customer service practices and principles
Excellent listening, verbal and written communication skills
Ability to handle stressful situations appropriately
Proficient in Microsoft and Excel
Call centre systems and multi-tasking

PREFERRED
Additional Information
- **Accountability**:

Action orientated:

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Collaborative:

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Communication:

-
Business writing skills:

-
Manage complexity:

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Problem solving skills:

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Decision thinking:

-
Encourages engagement:

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Resilient and adaptive**:

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Resourceful:

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Demonstrates self-awareness:

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Purpose driven:

- ** Significance and values orientated