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  • Parts Technical Support Representative - East Rand - Network Recruitment

    Network Recruitment
    Network Recruitment East Rand

    4 days ago

    Network Recruitment background
    Sales
    Description

    About the Role:

    We are seeking a Parts Technical Support Representative to join our global team.

    Key Responsibilities:

    • Respond to client inquiries and resolve technical and commercial sales support issues related to parts across multiple countries in the agriculture industry.
    • Provide advanced product/service information and respond to complex customer questions about products/services.
    • Promptly address issue escalations and provide managerial approval as required.
    • Monitor CRM system usage, identify and resolve standard issues, and escalate them to senior management when necessary.
    • Record and process custom/special orders requiring additional resources for delivery and coordinate with relevant teams.
    • Develop clear objectives for each sales call or meeting, use standard materials to present to customers, and ask relevant questions to evaluate customer interest and identify areas needing further information.
    • Maintain and lead periodic check-ins with key customers to ensure they're receiving maximum value from products/services.
    • Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization.

    Requirements:

    • Dealer understanding
    • Detail-oriented and organized individual
    • Comfortable working in a warehouse environment
    • Degree/Diploma in Mechanical Engineering

    About You:

    Are you a detail-oriented and organized individual with a strong understanding of the dealer network and mechanical engineering principles? If so, we encourage you to apply for this exciting opportunity.


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