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- Respond to client inquiries and resolve technical and commercial sales support issues related to parts across multiple countries in the agriculture industry.
- Provide advanced product/service information and respond to complex customer questions about products/services.
- Promptly address issue escalations and provide managerial approval as required.
- Monitor CRM system usage, identify and resolve standard issues, and escalate them to senior management when necessary.
- Record and process custom/special orders requiring additional resources for delivery and coordinate with relevant teams.
- Develop clear objectives for each sales call or meeting, use standard materials to present to customers, and ask relevant questions to evaluate customer interest and identify areas needing further information.
- Maintain and lead periodic check-ins with key customers to ensure they're receiving maximum value from products/services.
- Look for opportunities during service interactions to bridge customer needs to additional products/services offered by the organization.
- Dealer understanding
- Detail-oriented and organized individual
- Comfortable working in a warehouse environment
- Degree/Diploma in Mechanical Engineering
Parts Technical Support Representative - East Rand - Network Recruitment

Description
About the Role:
We are seeking a Parts Technical Support Representative to join our global team.
Key Responsibilities:
Requirements:
About You:
Are you a detail-oriented and organized individual with a strong understanding of the dealer network and mechanical engineering principles? If so, we encourage you to apply for this exciting opportunity.
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Parts Technical Support Representative
Network Recruitment- East Rand
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Technical Sales Representative
Unique Personnel Ltd- East Rand
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Technical Sales
Network Recruitment- East Rand
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Industrial Relations Manager
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Regional Sales Manager
Sydsen- East Rand
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Senior Territory Manager
Network Recruitment- East Rand
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Business Representative
Unique Personnel Ltd- East Rand
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Business Representative
Unique Personnel Ltd- East Rand