Sub Product Owner - Pretoria, South Africa - Mediro ICT

Mediro ICT

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

You analyse market trends with foresight and pro-actively build the required know-how.

Perform StartUp Management (Go-live preparation and post Go-live support) based on the already performed Proof of Concept, in particular:
by providing the relevant documentation in the Product Depot (e.g. security documentation, functional documentation, operations manual)

conducting the required tests (functional, integration, smoke tests)

Responsible for maintenance and operations (Dev/Ops), in particular:
the maintenance f the integration into the central systems for Identity & Access Management (RightNow and WebEAMnext) as well as towards the central HR system to cover SAP specific authentication scenarios

handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level Agreements)

responsible for troubleshooting issues for the system and providing support

executing the required changes through configuration and coding (SCIM)

executing the analysis and resolution of Production Support calls

carrying ut regression testing after each release of the SaaS software

with central product owner for Platform Identity Providers where SAP CIS is positioned as a subproduct

with Feature Teams f other IAM products

with clients (app owners)

SubProduct Owner:

Working closely with the WEBEAM Product Owner and the Line manager to steer and support the feature team(s) from a technical point of view.

Manage a technical team in the SubProduct Owner role to fulfil the prioritised requirements for IDP SAP CIS product using agile methodologies.

Collaborate with the client's AG Business and IT Product Owners and colleagues across multiple products and countries.

Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality.

Guide the team on how to promote efficiency out of self-organised teams.

Monitor team development progress and ensure that user stories are completed on time.

Responsible for SAP CIS of central sector and their guidelines.

Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled.

Forecast and plan for resources, infrastructure, and licences for the team in coordination with the Product Owner and Line manager in charge.

Assist to ensure stability of systems and adherence of the team to the client's Group's Operations standards.

Assist to maintain a stable Operations standby list for the team.

Assist Product Owner in identifying tech resource gaps within the team.

Assist Product Owner in identifying additional training required within the teams.

Mentor team.

Ensure quality and up to date content of the knowledge base for the sub-product.

Ensure quality and up to date content of the Sub-Product and compliance required documentation.

Manage Problem, Incident and Change process for dedicated ITSM service.

Upon demand willing to work on weekends (changes).

Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance. Wizard, to be configuration Connect IT, knowledge database resolveIT).

Attend and moderate operation meetings.

Coordinate external contractors.

Manage security vulnerabilities.

Qualifications/Experience:

Degree in Information Systems or equivalent experience

ITIL certification (advantageous)

Any Scrum certification (advantageous)

Minimum of 5 years of IT operations experience

Minimum of 3 years of ITIL work experience

Minimum of 3 years of Scrum work experience

Minimum of 5 years in a Team Lead / Agile Master environment

Essential Skills Requirements:

Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes

Expertise in agile development and DevOps incl. JIRA / Confluence

Knowledge of current IT architectures, vendors, and trends

Professional communication and documentation skills

Project and Start-up Management experience

Analytical thinking skills

Advantageous Skills Requirements:

Knowledge of framework Agile Working Model

Knowledge how to implement authentication solutions: SAML, OpenID Connect, API gateways

Knowledge how to implement SCIM (System for Cross-domain Identity Management

IT Security

Troubleshooting and maintenance

Expert knowledge in the areas of web and cloud technologies

Between - 7 Years