Litigation Specialist - Sandton, South Africa - Hollard Recruitment

Description

Hello... an exciting new opportunity has just become available in our Insure, Recoveries and Liabilities (Operations) area. We are looking to recruit a Litigation Specialist

• Effectively settle claims whilst ensuring operational effectiveness
  
  • To ensure that from both a profit and efficiency point of view the claim is being managed
  appropriately within the litigation area.
  
  • To effectively manage the potential, costs, and risks of litigation
  
  • To ensure excellent Customer Service experience
  
  • Review and establish cover of public liability claims

Key Responsibilities:

• Adherence to Standard Operating Processes, practices, and procedures.

• Adherence to Service level Agreements with internal and external partners

• Process all broker and intermediary recovery claims to secure a successful recovery
ensuring that efficiency, productivity, and superior customer service are shown

• Ensure Litigation is the appropriate action.

• Conduct viability assessments

• Cost Benefit Analysis should be performed throughout the lifecycle of the claim

• Ensure estimates are raised accurately and timeously

• Appointment of attorneys, contingency agents, loss adjustors, investigators

• Providing all supporting documentation to attorneys and contingency agents

• Regular tracking of claims status on all systems

To effectively manage turnaround times as per standard operating process and service
level agreements

• Ensure integrity on data and financials.

• Drafting of summons and particulars of claims

• Monthly Tracking and auditing of claims

• Maintain service, quality, and desired outputs

• Engage regularly in team or group problem-solving weekly meetings

• Share knowledge on, and participate in the creation of new standards, control systems
and procedures to maintain service delivery.

• Track payments and receipting

• Interpretation and application of policy wording

• Confirming cover as per the policy wording

• Provide customer services in line with quality and performance standards

• Build positive customer relations and solve or escalate customer queries and complaints

• Answer telephone and email queries

• Collaborate and work closely together with others thereby leveraging constructive team
dynamics and innovation
Proactively suggest improvements in customer service and relations where applicable.

• Identify and recommend areas / ways to improve processes

• Develop work routines in line with operational plans / schedules to achieve service
delivery goals

• Align own behaviour with the organisation culture and values

• Achieve own performance objectives

• Actively participate in own professional development and career path and be aware of
capacity building initiatives (i.e., development programmes, training, mentorship,
coaching etc.)