Front Desk Receptionist - Franschhoek, South Africa - HotelJobs

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Franschhoek, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description

The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.


Guest Service Representative Responsibilities:

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering checkins and checkouts.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

Guest Service Representative Requirements:

  • High school diploma.
  • 2+ years of customer service experience.
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills.
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