Senior Travel Specialist Jhb Lodge and Safari Group - Johannesburg, South Africa - HotelJobs

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Verified Company
Johannesburg, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description
Senior Travel Specialist | JHB | Lodge and Safari Group


PREVIOUS WORK EXPERIENCE REQUIRED:

  • 4 to 7 years of Travel Specialist experience renumeration will be dependent on experience.

KEY OUTPUTS:

  • Creative planning and designing of guest itineraries (according to their budget) or out of the box planning and designing of leisure FIT tailormade itineraries.
  • Managing the reservations process for bookings from quote to finalising, including invoicing and travel documents.
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
  • Working hours early and late shift, and emergency duty, on a weekly rotational basis.
  • Proactive selling of the Group's products and services ensuring the best possible experience for the guests.

SKILLS & KNOWLEDGE REQUIRED:

  • Understanding of travel industry channels
  • Excellent computer skills including:
  • Tourplan advantageous
  • ESS is essential.
  • Good understanding of terms and conditions, product knowledge, third party and the Group's product destinations. A good knowledge of South Africa, Southern and East Africa preferable more training will be provided should the applicant prove successful.
  • Calm and professional manner of servicing agents and guests
  • Problemsolving skills
  • Experiential creativity (crafting the ultimate guest experiences)
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses.
  • Understanding and knowledge of the different markets in which the Group operates in
  • Relevant understanding of business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies

PERSONAL CHARACTERISTICS:

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about delighting guests
  • Diligence and selfmotivation to meet deadlines and keep on top of your job.
  • Willingness/ability to share information and teach and inspire others.
  • An independent, curious and "can do it" nature
Personal growth

  • Excellent communication skills (E.g. verbal, written, reporting and body language)
  • Time management
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Attention to detail
  • Administration and organization skills
  • Pdrive Navigation
  • Paperless filing
  • Speed Reading and typing
Salary package

  • Salary will depend on years of experience and skills

ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
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