Administrative Assistant - Roodepoort - Clicks Group Limited

    Clicks Group Limited
    Clicks Group Limited Roodepoort

    1 week ago

    Clicks Group Limited background
    Accounting / Finance
    Description

    Administrative Assistant Job Description

    The Clicks Group's Clicks Direct Medicines division is seeking a highly organized and detail-oriented Administrative Assistant to join our team.

    Job Purpose:

    To oversee the daily administrative activities of the Clicks Direct Medicines professional call centre, ensuring seamless communication and query resolution.

    Key Responsibilities:

    1. Coordinate the receipt, distribution, and storage of all correspondence, guaranteeing timely delivery to relevant departments or personnel.
    2. Effectively resolve queries from within CDM and Clicks pharmacies in a timely manner, providing accurate feedback.
    3. Maintain regular distribution of reports to Supervisors, highlighting key metrics and performance indicators.
    4. Monitor relevant dashboards to ensure Service Level Agreements (SLAs) are met and patient deliveries are executed on time.
    5. Collaborate with couriers for delivery follow-up and status updates.
    6. Manage the to-follow process, ensuring prompt attention to tasks and assignments.

    Requirements:

    • National Senior Certificate (Matric/Grade 12)

    Experience:

    • Minimum one year in a secretarial/administrative role
    • Prior experience in business processes is highly advantageous

    Essential Skills:

    • Exceptional organizational skills
    • Strong analytical abilities
    • Able to decide and initiate action effectively
    • Committed to upholding company principles and values
    • Effective persuasion and influencing skills
    • Excellent interpersonal and communication skills
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