Establishing Operational Excellence as a Senior Restaurant Manager - King William's Town - Abantu Staffing Solutions

Job title: Restaurant (Fast-Food) General Manager

Description

Company Overview

Abantu Staffing Solutions is seeking an experienced and results-driven Restaurant General Manager to lead our fast-food/quick-service restaurant to success.

This role requires a highly motivated individual with a strong background in operations management, leadership, and customer service.

Job Description

The Restaurant General Manager will be responsible for driving sales growth, achieving operational excellence, and delivering exceptional customer experiences while embodying the company's values and culture.

The successful candidate will have a proven track record of managing high-performing teams, improving efficiency, and increasing revenue through effective sales strategies and marketing initiatives.

Key Responsibilities

• Achieve Sustainable Sales and Profits
• Develop and implement effective sales strategies to drive sales growth and achieve sustainable profits for the restaurant.
• Build and maintain strong relationships with customers to ensure excellent customer experiences.
• Operational Excellence
• Ensure the restaurant operates in accordance with the franchise's systems, processes, and standards.
• Maintain high standards of food safety, customer service, and inventory management.
• Winning Culture
• Drive a winning culture through effective team management and leadership.
• Promote a positive and inclusive work environment that fosters growth and development.
• Customer and People Promise
• Deliver exceptional customer experiences by ensuring the people promise is met.
• Manage customer feedback and issue resolution effectively.
• Team Development
• Provide coaching, training, and development opportunities to enhance team members' skills and knowledge.

Requirements and Qualifications

• Strong Leadership Skills
• Proven experience in leading high-performing teams.
• Ability to motivate and empower team members to achieve results.
• Excellent Communication Skills
• Effective verbal and written communication skills.
• Ability to communicate complex ideas simply and clearly.
• Strong Problem-Solving Skills
• Ability to analyze problems and develop effective solutions.
• Results-oriented and proactive approach to problem-solving.
• Ability to Work Under Pressure
• Ability to manage multiple priorities and deadlines.
• Proven ability to work under pressure and maintain composure in challenging situations.