Credit Controller Port Elizabeth - Gqeberha - Headhunters

    Headhunters
    Headhunters Gqeberha

    12 hours ago

    Headhunters background
    Description

    Credit Controller Job Description

    We are seeking a highly skilled Credit Controller to join our team in Port Elizabeth.

    Duties and Responsibilities

    • Essential qualifications include relevant education or training.
    • Familiarity with the full credit control process is required.
    • Excellent verbal and written communication skills are necessary for success in this role.
    • Strong interpersonal skills and customer service orientation are essential.
    • Analytical and problem-solving abilities are crucial for effective performance.
    • Sound numerical skills, accuracy, and organizational capabilities are must-haves.
    • The ability to produce reports using Microsoft Office is also required.

    In this role, you will be responsible for:

    Collections (End-to-End Process)

    • Collections on outstanding accounts as per assigned aging report.
    • FOLLOWING PROTOCOL IN LINE WITH STANDARD OPERATING PROCEDURES WHEN DEALING WITH DIFFERENT ACCOUNT AGING BUCKETS.
    • Receiving inbound calls/ensuring outbound quality call quota is reached daily/weekly/monthly.
    • Meeting monthly collection target and reducing portfolio risk (High Risk Accounts (90-120D).
    • Ensure all payment plans are adhered to.
    • Escalation and assistance of account related queries (Billing/Statements/Payments).
    • Ensure Debit Order return process is followed.
    • Follow-up on Broken PTP's and outstanding queries in order to recover payment.
    • Manage Holds in line with Aging Bucket (Adding/Removing).
    • Accounts must be handed over to pre-legal after 120 days. Handover checklist to be completed and escalated to Senior to action.
    • All communication must be done in line with Standard Operating Procedures (Type and Time).
    • Detailed notes to be placed on Excalibur (Collection System) for all allocated accounts.

    Administration / Customer Service

    • Prepare documents for Adjustments/Refunds/Transfers/Bursaries/Payment Plan change for Campus Senior/National Senior.
    • Accurate processing of unallocated payments. To be reviewed by National Senior.
    • Work closely with admission team to resolve cancellation queries and close loop with customer.
    • Credit Balance investigation. Updating Notes on Excalibur.
    • Handle account queries or complaints and provide appropriate solution and alternatives.
    • Assisting and dealing with queries via IIE Assist (Freshdesk) and walk-ins when based at campus.
    • Build sustainable relationships with internal and external stakeholders through open and interactive communication in order to resolve outstanding account queries.

    Quality Management and Reporting

    • Evaluation of all Key Performance Areas.
    • Items such as quality of work, deadlines met, and query handling will be checked.
    • Quality of e-mails, calls and letters sent will be evaluated.
    • Quality of notes and information saved in Excalibur.
    • Reports and documents prepared and sent to Campus Senior/National Senior will be audited.

    Package and Remuneration

    Monthly remuneration package available.

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