Collections Team Leader - Cape Town, South Africa - RMV Solutions Pty Ltd

RMV Solutions Pty Ltd
RMV Solutions Pty Ltd
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

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Thabo Mthembu

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Description
Managing a team of Payments and Collections Administrators

Driving team targets in accordance with the departments KPI requirements

Evaluating data and using the information to boost productivity and ensure steady staff development.

Ensuring high collection and retention rates

Managing the collection book at optimal capacity

Providing encouragement, training, coaching and performance improvement plans to agents where necessary

Ensuring adherence to compliance requirements through call listening and performance evaluation

Liaising with other departments to ensure departmental synergy and ultimate company success.

Ensuring relevant HR documentation is submitted electronically as well as manually.


Competencies:

  • Ability to work accurately whilst under pressure.
  • Ability to understand and communicate complex data and results.
  • Ability to build and maintain relationships.
  • Strong problem solving, decisionmaking, and conceptual thinking skills.
  • Ability to persuade and influence.
  • Proficient in debt collection systems and technologies
  • Excellent verbal and written communication skills
  • Strong Customer Service skills

Requirements:


Qualification:

  • Matric (essential)
  • Related Diploma or degree (advantageous)
  • Clear ITC and criminal record (essential)
-
Min.

2 years' Debt Collection experience (essential):
-
Min.

2 years' Debt Review experience (essential):
-
Min.

2 years' Team Leader experience in a collections environment (essential):


  • POPI knowledge (advantageous)
  • Knowledgeable in Payments Distribution Agents
  • Familiar with payment processes, tools and systems

Language Requirements:
Xhosa, Afrikaans, English, Zulu, Sotho
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