German-Speaking Client Support Specialist - East London, Eastern Cape
1 day ago

Job description
Position Overview
We are seeking motivated and customer-focused German speakers to join an international retail support project within a globally established customer experience environment. This role offers the opportunity to work in a professional, multicultural setting while developing valuable international experience and long-term career prospects.
Key Responsibilities
- Provide professional support to German-speaking customers via phone, email, and chat
- Assist with orders, deliveries, returns, and product inquiries
- Resolve customer concerns efficiently and escalate complex cases when necessary
- Maintain accurate documentation in internal systems
- Consistently meet quality and customer satisfaction targets
Candidate Profile
- Matric (Grade 12) qualification
- Valid permission to work in South Africa
- Clear criminal and debt record
- Previous customer service or call centre experience (retail experience is advantageous)
- Strong communication and problem-solving abilities
- Comfortable working in a fast-paced environment
- Availability for rotational shifts, including weekends
- Basic computer proficiency
- Languages Required: German (B2–C2) + Good English
What The Company Offers
- Competitive compensation package and benefits
- Paid training and structured onboarding
- Modern office environment in a prime business location
- Opportunity to work on an international project
- Clear pathways for professional growth and advancement
Relocation Support
- One local flight to Durban prior to start date
- 20 nights of accommodation arranged and covered by the company
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