Divisional Head - Pretoria, South Africa - Affirmative Portfolios

Affirmative Portfolios

Verified Company

Pretoria, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Business Development Manager ~ Marketing ~ Senior Management ~ Business Management

Pretoria
***:

DIVISIONAL HEAD:
CUSTOMER PARTNERING

PRETORIA

PERMANENT

SALARY - MARKET RELATED

Reports to - CHIEF OPERATIONS OFFICER

Overview:

To position the organisation to grow and retain the client base to ensure increase in revenue/market share in line with the organisation's needs; build a world class corporate brand and oversee the development and execution of the company's Customer Engagement Model to enable relevant business solutions in line with the organisational mandate.

Key Responsibilities:

Strategic Leadership

Lead the development, management, and execution of the Customer Partnering (Product, Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decisionmaking direction of the organisation.
Accountable for the tactical annual work plans and associated procedures to ensure a single sales point of entry thus building cohesion across all relevant business sectors in support of the organisational mandate.
Collaborate with the COO to direct a comprehensive Customer Partnering strategy and revenue growth in the organisation in order to drive performance, improve profitability and ensure organisational sustainability.
Ensure the alignment of the Customer Partnering strategy with the requirements of all relevant sub

- business units, through the development and execution of strategic work plans.

Set and drive comprehensive strategic goals and objectives for highperformance and growth to support the company and subsidiaries strategy and objectives.
Ensure the effective management of the entire extended Customer Partnering value chain (both internal and external) in line with overall strategy.
Lead and ensure the establishment, maintenance and improvement of Standard Operating Procedures, policies, and guidelines relating to Customer Partnering in consultation with the COO and executive members
Develop a Centre of Excellence to balance technical knowhow with customer/stakeholder requirements.
Ensure productivity is measured effectively against set strategic objectives.
Establish and oversee an integrated organisational marketing, sales and business solutions blueprint to leverage growth opportunities.
Lead the development of business development frameworks and associated sales tactics to enhance and grow the organisations footprint.
Ensure that the team achieves set objectives and that corrective actions are taken where the operational objectives are not achieved.

Operational Management

Develop and execute the Customer Partnering Operational Plan to meet capacity and requirements in line with the overall plans.
Drive operational process implementation, efficiency and process flow integration within Customer Partnering
Convert divisional operational plan into business activities and targets to attain growth targets.
Establish and manage the implementation of all aspects of the Customer Partnering function, including the implementation of effective methodologies, pipeline and metrics tracking, business processes, workflows and tools.
Lead the development of marketing and sales strategy formulation and revenue generation metrics
Lead the establishment of the brand value proposition across the business value chain to develop and convert prospects and leads to enhance the customer base whilst maintaining existing customers.
Establish corporate frameworks for all communication publications and advocacy material, whether online or print.
Manage and assess the business landscape for signs of emerging sales risks and implement appropriate mitigation interventions.
Lead the development and implementation of the company's customer journey experience mapping and improvement plans.
Lead the establishment of inbound and outbound marketing methodologies.
Analyse and improve the organisation's brand performance, brand competitiveness and public relations image to expand the customer base.
Establish and manage the optimal marketing mix and associated sales tactics in collaboration with business units for products and services.
Identify, analyse and communicate overall Customer Partnering trends and results to the heads, business unit managers and identified stakeholders.
Actively identify new products/solutions and new markets to drive growth.

Risk and Compliance Management

Responsible for the coordination and maintenance of quality risk management in line with SANS/ISO 31000, Accreditation and regulatory requirements.
Monitor changes in legislation and the regulatory environment and ensure that appropriate operational controls are implemented and aligned to address new requirements.
Support and provide evidence to all internal and external a