Installer Technical Support Agent - North West,, South Africa - HeroTel

Description

HeroTel's job vacancy, Career and Recruitment

Job title : Installer Technical Support Agent – Lichtenburg jobs in North West

Job Location : North West,

Deadline : May 05, 2024

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Key Performance Areas would include, but are not limited to:

Supply FTTH allocations to Installers.

Escalate any FTTH allocation issues and follow up until resolved.

Maintain all FTTH allocation records into the applicable systems.

Provide Wireless and Fibre installation data to Installers – do installation planning.

Do WiFi planning for each applicable installation.

Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.

Assist the Installers and Technicians with advanced troubleshooting where problems occur.

Assist the Installers and Technicians with advanced setups in the field during the install.

Advising Sales in quotations for large, complicated installations.

Ensure each installation is done according to the installation SOP provided.

Do quality control after each installation.

The successful candidate must have the following experience/skills:

1-2 years' experience in the following areas: Mikrotik, Ubiquiti, Cambium.

2 years Field Technician experience.

Effective planning skills.

Good communication skills.

Good administrative capabilities.

Time managing skills.

Well disciplined.

Must be able to work under pressure.

Must be medically fit.

Must have a driver's license.

Adequate knowledge of RF protocols.

Adequate knowledge of Fibre.

Education Requirements:

Grade 12 or equivalent qualification at NQF Level 4.

Specialized certifications would be an advantage.

*Engineering / Technical jobs in south africa
*Installer Technical Support Agent – Lichtenburg in