German Speaking Experience Associate Job - Cape Town, South Africa - Language Recruiters

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Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Are you passionate about providing exceptional guest experiences? Do you have a knack for making people feel welcomed and valued? A renowned hospitality company in the stunning city of
Cape Town, South Africa have an exciting new
job opportunity for a
German speaking Experience Associate to join their team If you are a people-oriented individual with a passion for delivering exceptional guest experiences, we would love to hear from you Join this team in creating memorable moments for their guests and contributing to their reputation as a premier hospitality destination.

Your key
job responsibilities as the
German speaking Experience Associate in
Cape Town, South Africa:

Assist guests with online check-in and check-out procedures
Provide information about our facilities, services, and local attractions in Dutch
Handle guest inquiries, requests, and complaints promptly and effectively
Coordinate with other departments to fulfill guest needs
Monitor guest feedback and take proactive steps to enhance their experience
Collaborate with team members to uphold our high standards of service excellence
Contribute to a positive and productive team environment

Requirements for this
German speaking Experience Associate job in
Cape Town, South Africa:

Proficiency in spoken and written
German, ensuring effective communication with
German speaking guests
Strong customercentric mindset with a genuine passion for delivering outstanding service
Excellent interpersonal skills and the ability to build rapport quickly
Previous experience in a customerfacing role, preferably in the hospitality industry
Exceptional problemsolving abilities and a proactive approach to guest needs
Flexibility to work varying shifts, including weekends and holidays
Familiarity with reservation and property management systems is a plus
A positive attitude and a strong sense of professionalism

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job section.