Reservations Inventory Manager - Cape Town, South Africa - Newmark Hotels

Newmark Hotels

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Reservations Inventory Manager

The Rockefeller Hotel and Residence

Job Summary

The Reservations Inventory Manager plays an integral role in the successful drive of room revenue by maximizing the hotel's room categories to achieve the hotel's budgeted Average Daily Rate (ADR) and Revenue Per Occupied Room (RevPAR) goals.

This position works closely with the Revenue Team to identify and implement revenue strategies in the marketplace. The team member also works closely with front office and reservations to execute the hotel's revenue management strategy.

We require a well-rounded and reliable individual that would enjoy working in a fast-paced environment and act as a liaison between hotels, reserves and our guests.

Duties and Responsibilities

Maintain an uptodate knowledge of room availably, rate, and promotions to provide information and suggestions to the Team.
Ensure all inquiries are converted by ensuring that reservations accurately enters data into the property management system.
Oversees the process reservation requests from travel agents, online booking sites, and other thirdparty sources.
Ensures the correct handling of cancellations and modifications in accordance with company policy
Keep abreast on industry trends, competitors and developments and recommend improvements in products, services and policies.
Assist in training new employees on reservation procedures.
Generate various reports related to reservations, occupancy and revenue as requested.
Upselling, when appropriate, by developing special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up on in a timeous manner to ensure maximum revenue.
You may be required to manage room blocks and all sizes of group bookings.
Actively endeavour to seek and resolve guest complaints, where necessary, exercise judgement and escalate it to management.
Ensure that the correct rates are quoted and established within the limits of the authorized rates negotiation procedure.
Report any rate, system discrepancies and all overbookings.
Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
Making sure all internal worksheets are actioned by the various departments or HO, and updated daily, such as the PM sheet, Pay Genius payments, unallocated deposits etc.
Ensure accurate and detailed capturing of bookings.
Ensure guest feedback to Guest Relations Department is sent.
Efficient and fast support to our operations team for general assistance & queries regarding reservations.
Expert on the topic to answer all questions about company policies, procedures, and services internally & externally.
Training and spot checking on the updating records of guest checkouts and billing charges
Generate daily, weekly, and monthly reports as needed.
Crosstrain in other areas of the department to provide coverage during peak periods or absences.
Update the revenue board on a weekly basis
Monitor the releasing of allocations.
Ensure that the process of merging of profiles, ensuring profiles are correct and updated is followed.
Assist with follow up on OTA payments
Cross reference daily > 7 days out arrival checks against each platform to ensure the bookings are correct on our PMS.
Perform your duties in the required standard for your role and ensure that you work in a manner that complies with any applicable quality assurance standards and your department's standard operating procedures

Core Competencies

Exceptional time management, communication skills, and customer service
Opera experience is essential
Meticulous attention to detail, proven administration and exceptional organisational skills
Adaptability and flexibility
Feel comfortable working in a fastpaced environment requiring multitasking and problem solving.
Presentable, wellspoken & professional individual.
Act in good faith & in the best interest of the Company at all times.

Job Types:
Full-time, Permanent

Experience: