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  • Senior IT Technician - Cape Town - iGrow Wealth Investments

    iGrow Wealth Investments
    iGrow Wealth Investments Cape Town

    2 weeks ago

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    Description

    Senior IT Technician

    About the Role

    We are seeking a highly skilled and experienced Senior IT Technician to join our team in Cape Town.

    Key Qualifications

    • Matriculation certificate
    • Diploma or degree in Information Technology or related field
    • Certifications such as ITIL, CompTIA A+, Network+, or Microsoft certifications
    • Proven experience in a similar senior IT Technician role
    • Strong knowledge of Google Workspace, Office 365, and Windows environments

    Responsibilities

    Technical Support and Infrastructure

    • Configure workstations, laptops, and peripheral devices for new employees
    • Provide technical support for workstations, including hardware troubleshooting and software configuration
    • Monitor internet usage and provide support for network issues
    • Maintain and upgrade physical network infrastructure, including cabling

    Security and Maintenance

    • Regularly monitor workstations for unwanted software installations and compliance with security policies
    • Perform scheduled maintenance and software updates on all workstations and servers
    • Ensure the privacy and security of IT systems and networks by enforcing best practices

    System Administration

    • Assist in Google Workspace administration and Office 365 license management
    • Support management of VoIP and Omnichannel communication systems
    • Administer VPN and firewall settings to ensure secure access

    User and Supplier Management

    • Support onboarding and offboarding processes, including user account creation and deactivation
    • Liaise with suppliers and vendors to ensure smooth procurement and maintenance of IT equipment
    • Manage and maintain camera and access control systems

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