Customer Service Agent - Cape Town, South Africa - Zando

Zando
Zando
Verified Company
Cape Town, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Description
Zando was founded in 2012 and since then has grown exponentially to become South Africa's biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commerce platform in Africa.

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.

E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.

Jumia is committed to creating sustainable impact in Africa and offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are looking for an individual with a love for fashion and a customer-centric attitude.

This role requires a tech-savvy individual, with great communication skills in order for you to keep up with the evolving e-commerce landscape.


WHAT YOU WILL BE DOING:


  • Identify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
  • Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfaction
  • Maintain a high level of product knowledge to effectively address customer questions and concerns
  • Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
  • Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)

WHAT WE ARE LOOKING FOR:


  • Customercentric attitude
  • Strong communication skills as well as excellent English written skills
  • Problemsolving ability and conflict handling skills
  • Good time management skills, showing the ability to manage self and prioritise tasks
  • Assertiveness in handling customer queries
  • Ability to handle pressure
  • Grade 12 Certificate


  • Computer Skills

  • MS Office
  • Knowledge of ecommerce and online shopping
  • Understanding of retail is advantageous
  • 612 months call centre customer service experience is a must
  • Written customer contact experience

WE OFFER:


  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longerterm objective is to train the next generation of leaders
  • This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy.

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