Customer Service Agent - Cape Town, South Africa - Zando

Verified Company
Cape Town, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Zando was founded in 2012 and since then has grown exponentially to become South Africa's biggest online fashion store. Zando forms part of the Jumia Group, the leading e-commerce platform in Africa.

With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people's lives easier by helping them shop and pay for millions of products at the best prices wherever they live.

E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.

With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders.

Jumia is committed to creating sustainable impact in Africa and offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.

We are looking for an individual with a love for fashion and a customer-centric attitude.

This role requires a tech-savvy individual, with great communication skills in order for you to keep up with the evolving e-commerce landscape.


  • Identify and assess customers' needs to achieve satisfaction, and proactively provide appropriate solutions or alternatives
  • Handle customer complaints or concerns with empathy, patience, and professionalism, striving to resolve issues to the customer's satisfaction
  • Maintain a high level of product knowledge to effectively address customer questions and concerns
  • Escalate unresolved issues or complaints to the appropriate personnel or department for further investigation and resolution
  • Collaborate in the development and enhancement of customer service procedures, policies, and standards, with the aim of contributing to the achievement of key performance indicators (KPIs)


  • Customercentric attitude
  • Strong communication skills as well as excellent English written skills
  • Problemsolving ability and conflict handling skills
  • Good time management skills, showing the ability to manage self and prioritise tasks
  • Assertiveness in handling customer queries
  • Ability to handle pressure
  • Grade 12 Certificate

  • Computer Skills

  • MS Office
  • Knowledge of ecommerce and online shopping
  • Understanding of retail is advantageous
  • 612 months call centre customer service experience is a must
  • Written customer contact experience


  • A unique experience in an entrepreneurial, yet structured environment
  • A unique opportunity of having strong impact in building the African ecommerce sector
  • The opportunity to become part of a highly professional and dynamic team
  • An unparalleled personal and professional growth as our longerterm objective is to train the next generation of leaders
  • This appointment will be made in accordance with the Company's Employment Equity Plan and preference will be given to people from Designated Groups and people with a disability, provided such job applicants meet the inherent criteria of the vacancy.

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