Service Technician Mogalakwena LMI - Limpopo - Konecranes

Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.

Job Description

Our team is responsible for executing and supporting the inspections, servicing, repairs, modernizations, and installation of cranes and related components and equipment. The primary goal is to ensure that all inspections, load testing, and other requirements comply with statutory and legal standards.

1. Perform inspections, services, repairs, load testing, and fault finding according to service contracts or other requirements.

2. Ensure that cranes are thoroughly assessed in accordance with stipulated procedures and service products.

3. When the machinery or equipment is non-compliant, isolate the problem and take recommended action to minimize downtime.

4. Prepare comprehensive and accurate inspection reports in accordance with company report templates, ensuring that they are signed by customers and other responsible individuals.

5. Ensure that faults and problems requiring repairs are accurately identified during the inspection.

6. Communicate compliance and non-compliance of lifting machinery to stakeholders.

7. Compile and maintain inspection schedules and registers.

8. Explain and apply engineering skills in inspecting lifting machines.

9. Maintain awareness and comply with current responsibilities and requirements of relevant OHS Acts, mine health and safety acts, regulations, and applicable Health and Safety policies and procedures to maintain a safe workplace.

10. Adhere to safety procedures both on company and customer premises wherever work is conducted.

11. Ensure that work areas are properly assessed and work is performed in accordance with accepted safety procedures.

12. Complete the Pre-Work Risk Assessment (POWRA) before commencing any job, ensuring a safe work environment.

13. Conduct essential operations associated with efficient and safe lifting machinery.

14. Identify service products and access activities in accordance with workplace requirements.

15. Work according to company policies and procedures.

16. Make recommendations on maintenance required and/or modifications to improve machinery and equipment.

17. Communicate information on equipment problems or potential enhancements timely to relevant persons.

18. Collect customer input on matters ranging from product design, operation, maintenance, warranty performance, and safety.

19. Assist colleagues in upskilling programs, sharing knowledge and experience, including becoming Lifting Machinery Inspector (LMI) and Lifting Tackle Inspector (LTI).

20. Regularly participate in trainings or forums to ensure awareness of any changes in legislation.

21. Report all hazards, incidents, and injuries in accordance with legislation and company reporting procedures.

22. Maintain general housekeeping.

23. Execute all functions in line with applicable delegation of authority.

24. Compile and maintain safety files as required per regulatory, compliance, and customer requirements.

25. Ensure accurate and timely administration of relevant documentation such as service or inspection reports, timesheets, and orders.

Key Performance Indicators (KPIs):

1. Near Miss Reporting: Number of reports per employee per year.

2. EES Response Rate.

3. Agreement Retention (annualized): %.

4. Net Promoter Score: %.

5. Asset Data Quality - Asset Master Data fill rate: %.

6. Number of Sales Leads / Field Operative / Month.

7. Number of Improvement Opportunities / Field Operative / Month.

8. Number of Improvement Opportunities / Assets Serviced (SP20/21).

9. Safety/Visit Review - Customer signature: %.

10. Productivity %, Field Operatives.

11. Availability %, Field operatives.

12. Utilization %, Field operatives.

13. SR completed after last labour: Average days.

14. SR approved after complete: Average days.

15. Last Labour to Invoice: Average days.

16. CMII %.

17. NWC (Net Work Capital) %.

Qualifications:

1. Trade certificate - Electrical/Millwright.

2. Lifting Machinery Inspector Accreditation.

3. Valid driver's license.

Skills & Knowledge:

1. 5 years' work experience.

2. Advanced understanding of Driven Machinery Regulation (DMR) 18.

3. Good understanding of ISO 9001, 18001, 24001, and 45001.

4. Safe working practices.

5. Basic knowledge of electrical theory.

6. Knowledge of lifting tackle and rigging.

7. Selecting, using, and caring for engineering measuring equipment.

8. Reading and interpreting blueprints, schematics, and technical data.

9. Use hand tools and trade-type tools.

10. Able to work at elevated areas and heights.

11. Able to travel locally and outside SA for operational requirements.

12. Proficiency with MS Office applications (e.g., Outlook, Word, Excel, PowerPoint).

Behavioural Competencies:

1. Behaves according to highest ethical standards.

2. Thinks in terms of profit and loss.

3. Anticipates and responds to customer needs.

4. Takes responsibility and drives performance.

5. Makes timely, well-informed, effective decisions.

7. Models effective two-way communication, including feedback.

8. Strives for continuous learning and self-development. Good team spirit.

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to breakthroughs at moments that matter most, because we know we can always find a safer, more productive, and sustainable way. That's why, with 16,000+ professionals in over 50 countries, we are trusted every day to lift, handle, and move what the world needs.