Food & Beverage Supervisor - Umhlanga, South Africa - HotelJobs

HotelJobs

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Umhlanga, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

Food & Beverage Supervisor
World Class 5* Hotel North Coast KZN

To supervise and coordinate the Restaurant and Room Service Teams, ensuring the establishment and upkeep of high standards while continuously seeking improvement.

This includes the responsibility of managing budgets and gross profit, with a commitment to operate within the policies and procedures outlined in the operating manual

Minimum Requirements:

3 years' experience as a supervisor in a 5-star environment
Ability to effectively listen and verbally communicate in English with all levels of staff and management
Must be proficient in MS Excel, Word and Outlook
Certificate or Diploma in Hotel Management would be an advantage
Ability to make decisions and work independently
Excellent organizational skills

Previous experience in food and beverage operations, with a good understanding of the culinary arts, food trends and beverage service.

Supervisory experience in a similar role is typically required
Knowledge of Micros point of sale system
Proficiency in Microsoft Office

Key Attributes:

Ability to effectively listen and verbally communicate in English with all levels of staff, management and guests
Ability to make decisions and work independently
Excellent organizational skills
Excellent leadership ability

Key Responsibilities:
Service Excellence
Timeliness and accuracy of order delivery.
To take personal responsibility for any guest situations, seeing the situation through to the solution
To ensure that Palm Court and Room Service teams follows correct billing procedures so that all revenue is correctly allocated and recorded
Revenue and Profitability
Achievement of revenue targets for Room Service and Palm Court.
Gross profit margins for food and beverage services.
Effective cost control to ensure adherence to budget.
Standards and Quality
Adherence to established service and presentation standards.
Regular inspection scores for cleanliness and hygiene.
Implementation of improvement initiatives based on feedback.
Team Performance
Staff productivity and efficiency in service delivery.
Training completion rates for the Room Service Team and Palm Court staff.
Employee satisfaction and morale within the department.
Order Accuracy and Efficiency
Accuracy rates in fulfilling g
Time taken to process and deliver orders.
Reduction in order errors or complaints.
Menu Performance
In Analysis of menu item popularity and profitability.
Feedback and suggestions for menu improvement.
Compliance with Operating Manual
Adherence to policies and procedures outlined in the operating manual.
Completion of regular audits to ensure compliance.
Timely implementation of any updates or changes in procedures.
Guest Loyalty and Retention
Repeat business and guest retention rates.
Participation in loyalty programs and promotions.
Implementation of initiatives to enhance guest loyalty.
Analysis of menu item popularity and profitability.
Feedback and suggestions for menu improvement.

Health and Safety Compliance:
Adherence to health and safety regulations in service areas.
Zero incidents of non-compliance during inspections.
Employee training on health and safety protocols.

Communication and Coordination:
Effectiveness of communication within the Room Service Team and Palm Court.
Coordination with other departments for seamless operations.
Resolution time for interdepartmental issues.