Project Logistics Customer Excellence Specialist - Johannesburg, South Africa - Kuehne+Nagel

Kuehne+Nagel
Kuehne+Nagel
Verified Company
Johannesburg, South Africa

2 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied.

HSE and data quality are always at the forefront of the work you do.
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Your Role :You act as the customer's front-line support by providing information and answering questions while building and maintaining a solid and trustful partnership with customers, suppliers, colleagues, and BU. The specialist is responsible for the profitability of orders, correct invoicing, and data quality.

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Your Responsibilities:


  • Arrange and supervise the transport of cargo
  • Ensure all systems are kept up to date promptly
  • Monitor the operational performance of all involved parties and report any issues that may occur
  • Review and ensure that any KPIs agreed with the customer are met
  • Participate in training to develop yourself and your knowledge
  • Immediately report problems when they occur
  • Execute the business in line with rates given by ensuring profit maximisation
  • Manage GP planning
  • Maintain an accurate level of data quality
  • Proactive engagement with other teams (hubs, chartering, engineering, BU, etc.) to ensure a smooth transition
  • Maintain all FSL activities within KPI

Your Skills and Experiences:


  • Your leadership skills + problem solving approach along with an ability to work under pressure + great time management will be key to your success in this role.
  • Proven track record in working with Project Logistics
  • Ability to influence, negotiate and resolve internal and external conflicts.
  • Powers of persuasion, diplomatic panache and excellent command in English language.

Good Reasons to Join :

We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group.

If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.


About Kuehne+Nagel


With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.


CONTACT
Mohamed Garba


  • Next steps to joining our teamStep 1
  • Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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