Head of Corporate Accounts - Midrand, South Africa - Fidelity Services Group
Description
Overall purpose of the job:
To manage the existing account manager team as well as maintain relationships with some of the larger client base.
Duties & Responsibilities:
- Manage the existing team of Key Account Managers
- Manager relationships with key customers.
- Assist with business development. Prepare SOPs, quotes, presentations, and tender submissions.
- Present to new business customers and assist in achieving the new business target.
- Prepare weekly and monthly reports and report back to the business and management.
- Ensure that the B2B database is managed effectively and regularly checked, reconciled, and updated so that any anomalies are timeously actioned accordingly.
- Ensure that all daytoday operations of the B2B team run effectively.
- Identify and driver operational improvements within the business.
- Ensure that relevant internal personnel receive adequate training on the use of the relevant systems.
- Regularly run health checks to identify units that may require repair and action accordingly.
- Ensure that processes are in place for the effective planning of new fitments as well as the timeous updating of information in the existing systems.
- Assist with stock forecasting and budgeting.
- Oversee CMR data quality and integrity.
- Assist marketing teams with Show & Tell days.
- Maintain a close working relationship with various internal teams.
- Assist the National New Business Development Manager with pricing, reporting etc.
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