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- Matric or higher tertiary qualification
- Code 8 licence
- Minimum 2 years' experience in a similar role
- Read, write, and speak English fluently
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication skills
- Provide exceptional customer support, ensuring a positive experience.
- Handle phone inquiries with professionalism and active listening.
- Utilize CRM systems to enhance customer interactions.
customer service agent - Johannesburg, South Africa - MPRTC
Description
Key Qualifications:our Mission:
By submitting any Personal Information to MPRTC in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific and voluntary consent to the processing and storing of such Personal Information by MPRTC and/or MPRTCs clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, thorough background screening which may include but will not be limited to criminal, fraud, ITC and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to "Opt-Out" of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.