Reservationist Luxury Portfolio Cape Town - HotelJobs

HotelJobs
HotelJobs
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Reservationist - Luxury Portfolio - Cape Town


Are you passionate about delivering exceptional guest experiences in a luxurious setting? Join our clients renowned luxury lodge collection and become a vital part of creating unforgettable moments for their guests.

We are currently seeking talented and enthusiastic Reservationists at various levels to join our clients team in Cape Town.


Description:


Reservation Management:


  • Ensure accurate and timely entry of reservation information into the system.
  • Collaborate with other departments to coordinate special requests and accommodations.

Guest Services:


  • Provide personalized assistance to guests, ensuring their needs are met and expectations exceeded.
  • Uphold the highest standards of customer service and represent the luxury brand with professionalism.

Communication:


  • Effectively communicate with guests, colleagues, and other departments to ensure a seamless guest experience.
  • Respond promptly to guest inquiries and resolve any issues or concerns with tact and diplomacy.

Sales Support:


  • Promote lodge services, packages, and special offers to maximize revenue opportunities.
  • Utilize sales techniques to upsell and crosssell lodge amenities and experiences.

Data Management:


  • Maintain accurate and uptodate records of reservations and guest information.
  • Generate reports and analyze data to identify trends and opportunities for improvement.

Requirements:

-
Must be willing to work in Head Office which is in Century City:

  • Proven experience in reservations or a related customer service role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
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