IT Desktop Support - Bryanston, South Africa - Eskom Pension and Provident Fund

Eskom Pension and Provident Fund
Eskom Pension and Provident Fund
Verified Company
Bryanston, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

1. Delivery of user service and support

  • Provide excellent customer/ client experience.
  • Document and log calls from end users.
  • Analyse and take proper decision on the most suitable software and hardware to implement.
  • Demonstrates cost consciousness and awareness of personal contribution to costs and productivity. Identifies and escalates potential risks that may lead to increased costs. Prevents wastage and identifies process improvements to contain and reduce costs and increase productivity.
  • Assist and support end users with implementation and configuration of hardware and software.
  • Taking care of all the networking support requests, e.g. printers, scanners.
  • Analyse and resolve user problems and escalate and track more complex issues
  • Initiate all new employee registrations with EPPF, and ensure that correct access to relevant systems is granted.
  • Monitor and work on maintaining the network connectivity to all users.

2. Manage referrals, external consultation and tracking of requests until completed

  • Ensure that calls are allocated to relevant network administrators.
  • Provide end users with reference numbers and follow up with both end user and network administrators until ticket is marked as completed
  • Provide first line support and refer more complex issues to network administrators
  • Consult with external service providers on more complex problems that could not be resolved internally.
  • Log calls to service providers when necessary.
  • Keep records of rendered services by service providers

TECHNICAL COMPETENCY REQUIREMENTS

  • Administrative procedures and systems
  • Data analysis
  • Relevant regulatory knowledge
  • Business writing skills
  • Microsoft Office Product
  • Ability to problem solve, analyse and meet deadlines
  • Knowledge of Benefits system
  • Basic understanding of Pensions Fund administrative procedures and processes
  • MS office
  • Numeracy
  • Understanding and knowledge of Microsoft Applications

REQUIRED MINIMUM EDUCATION/TRAINING

  • Diploma in IT or related discipline

REQUIRED MINIMUM WORK EXPERIENCE

  • 2 years jobrelated experience
  • Previous experience in a similar support function
  • Experienced in supporting Windows & Office 365
**CLOSING DATE: 13 JUNE 2023
More jobs from Eskom Pension and Provident Fund
See all jobs of Eskom Pension and Provident Fund