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  • L2 Network Engineer - Johannesburg - Boardroom Appointments

    Boardroom Appointments
    Boardroom Appointments Johannesburg

    2 weeks ago

    Boardroom Appointments background
    Description

    Job Title: Network Engineer

    Description:

    • Monitor and optimize performance and availability or related infrastructure, services and systems
    • Coordinating support and implementation services within country/local outsourced service providers
    • Conducting performance analyses to identify and resolve issues that may be affecting the effectiveness or reliability within the area of responsibility
    • Ensure effective and usable backups are in place meeting organizational and regulatory requirements within the area of responsibility
    • Management of 3rd party datacenter/service provider solutions
    • Perform standby/ Callout / Afterhours support
    • Travel to Organizational entities where and when required for Incidents, deployments and projects
    • Effective end user onboarding and offboarding activities within the area of responsibility
    • Ensure monthly reports are maintained and accurate within the area of responsibility
    • Perform maintenance within related area of responsibility, this includes but not limited to patching, updating, upgrading and being an active participant during maintenance weekends
    • Provide technical support for function-related issues
    • Provide training and support to end users on how to use the organizations related resources
    • Managing and maintaining cyber security infrastructure, services and processes (infosec and opsec) by administrating, implementing security protocols and monitoring for potential threats
    • Effective participation and contribution to projects impacting the related function
    • Effective engagement with vendors and service providers within the related speciality
    • Provide technical support to end users and troubleshoot issues as needed
    • Document and maintain technical documentation and procedures
    • Ensure that the organizational Service management process is always adhered to in relation to Service Requests, Incidents, Problem management, Tasks and Change management
    • Keep SOPs (Standard Operating Procedures) up to date and current
    • Ensure function related technical drawings are up to date and accurate
    • Ensure that related asset tracking process is maintained and up to date
    • Collaborate with other IT team members and stakeholders to support the organization or plan and implement IT projects
    • Stay up-to-date with new technologies and best practices in the field
    • To deliver fit for purpose, stable, responsive, always on, cost-effective, cyber-secure IT systems and services
    • Ensure that the organizations infrastructure, services and processes are effective, dependable, and secure, and that it satisfies the objectives of the organization, entities and stakeholders

    Qualifications and Experience:

    • 5 years of advanced and specialized experience in the related field
    • Bachelors degree in computer science or information Technology required
    • Experience with cloud computing and virtualization technologies is preferred
    • Experience with Network design is preferred
    • Experience with virtualization and cloud computing
    • Atlassian Jira fundamentals (Service management)
    • Experience with ITSM methodologies and related toolsets
    • Understanding of ITIL methodologies
    • Excellent customer service is expected
    • External: Customers, IT service providers, IT Hardware vendors, IT software vendors, Auditors, Contractor, consultants, and Fixed Term Contractors
    • Internal: Group Exco, HODs, OPCOs, User community, IT team

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