Customer Success Administrator - Bryanston, South Africa - Adumo

Adumo

Verified Company

Bryanston, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

MAIN PURPOSE OF THE JOB

In line with adumo's purpose; to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people The Customer Success Administrator role encompasses this purpose in its entirety.

The Customer Success Administrator is an experienced Customer Success professional that works with senior management to help improve workflow and day-to-day operations within the Customer Success organization.

Here at adumo, our values are core to how we carry out our overall purpose and as well as the purpose within each job.

Values are the handful of extraordinary attributes we as an organisation champion every moment, making up the fabric of who we are as adumo.

They steer us to our True North.

Many other worthy attributes exist that don't make up adumo values, but these to us are simply non-negotiable - they'll get you through the front door.

KNOWLEDGE

Customer relationship management
Customer engagement
Windows Desktop
Excel
Payment industry/systems
Sales force workflow
Practical knowledge of administration

SKILLS

Problemsolving
Communication verbal and written explain technical things in simple terms
Administration
Customer Service
Planning and organization
Time management
Analytical

LEADERSHIP

Attention to detail
Motivated
Team player
Selfstarter
Initiative
Innovation to improve
Willingness to learn
Adaptability
Selfmotivation
Deadlinedriven

REQUIRED EXPERIENCE &EDUCATION

Minimum

Matric (NQF level
Higher Certificate in Office Administration (NQF level 4)
23 years' experience in a sales support/office administration role

Desired

Customer relationship course (NQF level 4)
35 Years' experience in a sales support role

Ideal

Higher Certificate in Sales Administration
5 years in a customer service role
Customer relationships management courses

KEY AREAS OF RESPONSIBILITY

Client services

Managing the client services by assisting end users with queries, pin reset, FICA process
Managing the FICA portal and sending communication on successfully FICA'd cards to Sales
Training to the end users on how to use the Customer Portal
Outbound calls to end users when required

Administration

Assisting sales with ad hock administration requirements e.g.pulling of statements on VE, pulling card balances
Linking end user details on SF and blocking of cards based on the customer requirements.
Assisting Customer Success consultants with sending of card lists once orders are processed.
Responsible for the upkeep of client information on SF once requested by the sales teams

Reporting