Credit Controller - Bellville, South Africa - A24 Group
Description
Position Overview:
The Credit Controller plays a crucial role in achieving timely debt collection for assigned accounts, minimizing exposure to bad debt, and maintaining accurate records in the sales ledgers.
This position demands a proactive, organized, and detail-oriented professional who excels in communication, problem-solving, and goal achievement.Qualifications and Experience:
- Proven track record in a credit collections department
- Numerate and computer literate
- Must be proficient in excel and pastel
- Excellent telephone etiquette and communication skills
- Highly organized, selfmotivated, and goaloriented
- Strong administrative skills with a keen eye for detail
- Persistence and tenacity in debt recovery efforts
- Proficient in letter writing and proficient in written communication
- Ability to work hard and adapt to various job responsibilities
- Flexible in job role, able to work both independently and as part of a team
Key Responsibilities:
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Debt Collection: Maximize cash collection by meeting monthly cash collection and age reduction targets set for the assigned portfolio of clients.
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Client Communication: Initiate timely and sustained telephone contact with clients to address outstanding debts and maintain regular communication.
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Record Keeping: Maintain accurate records of all client interactions and follow-up actions, ensuring that no task is left unrecorded or unresolved.
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Customer Queries: Promptly address customer queries and inquiries, directing them to the appropriate credit controller or escalating as necessary, while ensuring timely resolution.
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Issue Resolution: Remove barriers to payment delays by actively following up with clients, processing credit notes efficiently, resolving queries and complaints promptly, and identifying improvements in system and operational procedures.
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Cash Handling: Accurately post and allocate cash, following provided instructions for cash posting as needed.
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Risk Management: Monitor clients for potential bad debt and collaborate with directors to take appropriate actions, including suspension of supply and credit facilities per company policies.
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Statement Management: Regularly send statements to clients, ensuring clarity, understanding, and full reconciliation before distribution.
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Sales Ledger Maintenance: Manage the sales ledger, including the proper setup of new accounts and alignment with client preferences and organizational structures.
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Cash Allocation: Adhere to guidance notes on cash allocation procedures.
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Credit Card Payments: Accept credit card payments after receiving proper training.
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Training and Assistance: Provide training and support to new personnel as required.
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Communication: Maintain open and effective communication with management regarding issues, performance, and progress.
Key Competencies:
- Proactive and selfdriven
- Strong problemsolving skills
- Deadlineoriented
- Team player with the ability to work independently
- Exceptional interpersonal skills
- Adaptable and flexible in handling diverse responsibilities
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