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    • Operations Manager - Cape Town - Boomerang Marketing

    Boomerang Marketing
    Boomerang Marketing Cape Town

    1 month ago

    Default job background
    Full time
    Description

    We're on the lookout for an energetic and highly motivated Campaign/Ops Manager to lead the operations and client relations of our fast-paced Retail Campaign. In this role, you will be responsible for ensuring exceptional campaign performance, upholding quality standards, aligning with client expectations, and cultivating a high-performance culture within the team. You will play a vital role in operational delivery, team development, and strategic planning.

    Key Responsibilities:

    • Oversee daily operations of campaigns across chat, email, voice, and messaging.

    • Ensure compliance with client standards and quality expectations.

    • Lead and develop high-performing teams through coaching and performance management.

    • Collaborate with data teams to drive insights and optimize operations.

    • Manage client relationships to ensure satisfaction and operational alignment.

    • Contribute to strategic initiatives and continuous improvement efforts.



    Requirements

    • Three to Five+ years of experience in contact center operations (chat/email/voice/messaging).
    • Mandatory experience in Retail Operations years).
    • Experience with working on Zendesk (essential)​

          
    Skills & Competencies:

    • Proven leadership and people management capabilities.
    • Strong client relationship and stakeholder management skills.
    • Excellent communication, interpersonal, and conflict resolution abilities.
    • Fluent in English (speaking, reading, and writing).
    • Intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
    • Analytical mindset with data-driven decision-making abilities.
    • Knowledge of process automation and change management is advantageous.

          
    Personal Attributes:
    • High ethical standards: integrity, honesty, accountability.
    • Strong organizational, planning, and problem-solving skills.
    • Proactive, adaptable, and results-driven.
    • Entrepreneurial spirit and strategic thinker.
    • Mentally resilient with a passion for learning and self-improvement.


    Benefits

    • Opportunity to work in a dynamic, fast-paced contact center environment.
    • Direct impact on business growth and client satisfaction.
    • Supportive leadership and career development opportunities.
    • Exposure to global clients in Travel and/or Retail sectors.
    • A culture rooted in transparency, performance, and innovation.
    • Competitive compensation package aligned with experience and expertise.

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