Rooms Division Manager - Cape Town, South Africa - HotelJobs

HotelJobs

Verified Company

Cape Town, South Africa

5 days ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Our client, a luxury hotel, is looking for a Rooms Division Manager to deliver excellent guest services through the management of guest satisfaction and setting department targets and objectives.

MINIMUM REQUIREMENTS:

Diploma in Hospitality Management
Minimum of 5 years' experience in a similar role
Driver's license with own reliable transport
Strong Opera experience
Familiar with all duties and procedures in the Rooms Division of a Hotel

DUTIES AND RESPONSIBILITIES:

Management

Ensure the efficient and productive running of the Guest Relations, Concierge, Reservations, Front Office and Housekeeping Departments
Maintain the Management of the Heads of Departments in your Division with regards to Performance Management, Discipline, Coaching and Development.
Ensure effective communication amongst the departments in the Rooms Division as well as between other Departments in the Property.
Ensure that all information cascaded down from Groups Support Services is cascaded down to all the employees reporting to you.
Ensure that Groups Support Services is aware of incidents or changes on the property that might affect other parts of the Company or other Properties.
Ensure that all stores are managed, classified, labelled, secured and packed as per the set standards.

Operations

Perform regular walkabouts of the property to ensure that all areas are up to set standards.
Deal with escalated guest complaints from the Rooms Division that the Heads of Departments were unable to settle fully.
Ensure that backofhouse and frontofhouse areas are of the same standard.

Administration

Evaluate public guest opinions through online portals such as Trip Advisor
Investigate all guest complaints for the property
Initiate programs, policies and procedure to mitigate the possibility of further complaints and with the focus on continuous improvement.

Financial

Spotcheck the stock takes of all departments in the Rooms Division to ensure that proper procedure are being followed
Ensure that Purchase Order procedures are followed quote, authorisation, delivery, and payment.
Ensure that the Package Potentials and Headcounts within your Division are always within optimal levels to ensure maximum productivity within the budget.

Human Resources

Ensure that the correct Recruitment Process is followed for all new recruits within the Rooms Division.
To hold regular onthejob training and coaching sessions to ensure that staff perform their duties effectively and efficiently.
Conduct probationary and performance reviews timeously.
Accurately complete HR Status forms and submit them before the deadline.
Ensure that the dress code procedures for the Rooms Division is in place and that the Heads of Department are keeping their employees neat and tidy.
To ensure that fair and equitable discipline is applied.
Manage your staff files.