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  • Exercise Experience Manager - Kloof - Virgin Active South Africa Pty Ltd

    Default job background
    Customer Service / Support
    Description

    Your Purpose

    To inspire people to live active lives, making exercise irresistible for our members. We achieve this by using all exercise-related programmes as a tool to ensure consistent value-add and top-class member experiences, resulting in repeat member visits and retention.

    Your Duties and Responsibilities

    • Believe and live our values through all we do, always innovating, inspiring people, having fun, and doing the right thing.
    • Provide a welcoming environment to new members via comprehensive inductions to the club facility and consistently irresistible exercise experiences.
    • Promote and support the 30-day Kickstart ancillary strategy to attract, recruit, and retain a team of Rockstar Fitness Instructors & Group Exercise Instructors.
    • Complete detailed company inductions with Fitness, Group Exercise Instructors & independent contractors.
    • Develop optimum staffing schedules to ensure adequate floor coverage and actively promote all relevant ancillary offerings.
    • Implement and effectively deliver on all exercise-related strategies in the club.
    • Maximize the member experience and engagement through the delivery of small group exercise classes and member events.
    • Expand and optimize the group exercise offering and timetable in your club.
    • Ensure daily capturing of attendance, analyzing class performance, and reporting on success or identifying gaps and action plans to address under-performance.
    • Maintain excellent group exercise locations with sound systems and equipment.
    • Drive continued education (CECs) with staff, independent contractors, and Group Exercise Instructor base.
    • Maximize member engagement through Group Exercise with Red Hot events.
    • Increase Mobile app engagement and GEX bookings.
    • Buid an excellent Group Exercise instructor community.
    • Utilize the GEX & PT Mentors to assess and support improvement and development.
    • Seek opportunities to increase and improve Group Exercise offerings regarding club space.
    • Effectively market exercise aspects and introduce a GEX invitation system.
    • Energize a safe floor environment via Health and Safety requirements and Ops Standards.

    Our Minimum Requirements

    • Matric qualification
    • Recognized Fitness Qualification
    • Recognized Group Exercise Qualification
    • A minimum of 2 years experience within the Fitness industry
    • A minimum of 1 year experience in managing people/teams
    • Exceptional people leadership skills
    • High energy levels
    • Strong team player
    • Excellent interpersonal skills with relationship building
    • Experience teaching various Group Exercise classes
    • Adaptability in fast-paced environments
    • Curiosity and willingness to learn and grow
    • Winning mentality and motivation to achieve success
    • Commitment to making a difference in people's lives
    • Growth mindset
    • Ability to work independently
    • Trustworthiness and doing the right thing
    • Drive to create moments of magic for members
    • Action orientation
    • Wealth knowledge beyond the health club
    • Ability to make quick and bold decisions
    • Agility
    • Collaboration
    • High Interpersonal skills (EQ)

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