Executive House Operations Manager - Polokwane - A-Z Business Professionals

    A-Z Business Professionals
    A-Z Business Professionals Polokwane

    1 month ago

    Default job background
    Full time
    Description
    Job Title: Executive House Operations Manager

    About A-Z Business Professionals:
    A-Z Business Professionals is a reputable organization seeking an exceptional Executive House Operations Manager to oversee the daily operations of our 4-star guest house. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.

    Key Responsibilities:
    - Manage all aspects of the guest house, including front desk operations, housekeeping, maintenance, and food and beverage services.
    - Ensure smooth check-in and check-out processes, providing excellent customer service to guests.
    - Supervise and train staff members, ensuring they adhere to the highest standards of professionalism and efficiency.
    - Develop and implement strategies to attract and retain guests, including marketing initiatives and promotional campaigns.
    - Monitor and maintain the guest house's financial performance.
    - Oversee the maintenance and cleanliness of the guest rooms, public areas, and facilities.
    - Handle guest inquiries, complaints, and requests, ensuring prompt resolution and guest satisfaction.
    - Ensure compliance with all health, safety, and hygiene regulations.

    Requirements:
    - Previous experience in a similar role, preferably in a 4-star guest house or hotel.
    - Strong leadership and managerial skills, with the ability to motivate and inspire a team.
    - Exceptional customer service skills and a passion for delivering an outstanding guest experience.
    - Excellent communication and interpersonal skills.
    - Proficiency in hotel management software and MS Office.
    - Knowledge of local regulations and industry standards.
    - Flexibility to work evenings, weekends, and holidays as required.

    Estimated Salary: $55,000 - $65,000 per annum, depending on qualifications and experience.

    About the Role:
    The Executive House Operations Manager will play a critical role in ensuring the smooth operation of our 4-star guest house, maintaining high levels of guest satisfaction, and driving revenue growth.
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