Quality Assurer I - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About us, purpose, experience and qualifications

about us:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

purpose:

To facilitate quality delivery and ensure adherence to quality standards across various FNB segments

experience and qualifications:

Tertiary qualification.
3 to 4 Years related experience

additional requirements:

responsibilities:

To facilitate quality delivery across the various teams.
To monitor quality adherence and compliance to quality standards.
To ensure implementation of identified quality methodologies and improvement initiatives.
To deploy the quality management tools.
To provide support and act as a feedback channel for quality issues.
To communicate quality initiatives.
To provide ongoing intelligence on customers and competitors using internal and external data

- sources i.e. monitor surveys etc.

Offer input into market analysis and segmentation.
To assist in aligning processes in the business and to ensure that this is in line with customers expectations.
Identify possible risks in the area and come up with suitable action plans to ensure there are no loop holes in the process.