Current jobs related to Managed Services Client Service Desk Agent - Johannesburg - NTT

  • JSE Limited

    Service Desk Agent

    1 week ago

    JSE Limited Sandton

    Job Purpose · Apply cost-effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets. Ensure system-related queries are resolved timeously and accurately to meet JSE Service Level Agreement Business Objectives through prioritizing ...

  • IOCO

    Service Desk Agent

    1 week ago

    IOCO Midrand

    Service Desk Agent - Be the Hero of IT Support · You will provide fast, friendly, and efficient technical support as a Service Desk Agent. This role involves being the first line of defense, resolving user issues, and ensuring our team runs smoothly. · Your Responsibilities: · Ac ...

  • iOCO

    Service Desk Agent

    1 day ago

    iOCO Midrand

    Job Title: Service Desk Agent · We are seeking a highly skilled and customer-focused Service Desk Agent to join our team. As the first point of contact for users, you will provide fast, friendly, and efficient technical support to resolve IT issues. · About the Role: · Key Respon ...

  • Sizwe Africa IT Group

    IT Service Desk Agent

    4 days ago

    Sizwe Africa IT Group Centurion

    Job Summary · A minimum of 50 words summary is not provided in the base job description. We will provide a detailed job description below. · Job Description · This role requires a Grade 12 or equivalent NQF level 4 qualification, with qualifications/certifications at least NQF le ...

  • Cocre8

    Service Desk Agent Fixed Term Contract

    1 week ago

    Cocre8 Midrand

    Service Desk Agent · The Service Desk Agent is responsible for providing efficient and professional IT support to end-users, acting as the first point of contact for all technical inquiries and issues. · This role involves diagnosing and resolving incidents, managing service requ ...

  • Qetello Holdings

    Support Consultant Johannesburg

    1 week ago

    Qetello Holdings Johannesburg

    Job Title: 1st Line Support Agent and Trainer · As a key member of our team, the 1st Line Support Agent and Trainer will provide exceptional technical support to customers, onboard new practices, and conduct on-site training for users on software applications. This role requires ...

  • andBeyond Travel

    Yes4Youth Programme Groups and Incentives Administ

    6 days ago

    andBeyond Travel Johannesburg

    Job Description · Administrating Senior Consultants' files involves maintaining and updating their records accurately. · Administration and provisional maintenance ensure that all necessary actions are taken to keep the system up-to-date. · Attention to detail on file specifics l ...

  • Nedbank

    Contact Centre Manager: VIP Desk Cape Town or Gauteng

    1 day ago

    Nedbank Johannesburg

    Contact Centre Manager: VIP Desk · Job Summary · To manage the smooth running of the Contact Centre, ensuring quality service, client retention, and sales while maintaining stakeholder relationships in line with Nedbank's client service strategy. · About This Role · This is a cha ...

  • Tracker South Africa

    Shift Supervisor: Monitoring Control Centre

    5 minutes ago

    Tracker South Africa Johannesburg

    Listing reference: track_001269 · Listing status: Online · Apply by: 20 August 2024 · Position summary · Job category: Telecommunication and Mobile Systems · Location: Johannesburg · Contract: Permanent · Remuneration: Market Related · EE position: Yes · Introduction · TRACKER re ...

  • Edge Executive Search

    Group Legal and Compliance Manager

    1 week ago

    Edge Executive Search Johannesburg

    Group Legal and Compliance Manager · This role involves overseeing legal matters and compliance initiatives across all departments within the organisation. · Duties & Responsibilities · Ad hoc contract drafting and reviews for the Group (including negotiation of terms in most ins ...

  • Edge Executive Search

    Legal And Compliance Manager JHB

    1 week ago

    Edge Executive Search Johannesburg

    Group Legal and Compliance Manager · Contract Position: Our client, a listed entity, is hiring a Group Legal and Compliance Manager. This role oversees legal matters and compliance initiatives across all departments within the organisation. · Duties & Responsibilities · Legal-Com ...

  • andBeyond Travel

    Relief Travel Specialist

    5 days ago

    andBeyond Travel Sandton

    &Beyond is a company built on the strength of remarkable people who are passionate about their roles, work tirelessly to deliver exceptional guest experiences, and prioritize the sustainability of our communities and environment. · Our team members make a significant difference t ...

  • Workforce Staffing - Gauteng

    Specialist Application Support Pretoria, Midrand, Sandton

    1 week ago

    Workforce Staffing - Gauteng Midrand

    Application Support Specialist · A proudly South African insurance company that offers affordable products and services for life, funeral, savings, and retirement is seeking an Application Support Specialist with extensive experience in DevOps, IIS, and .Net. · Duties & Responsib ...

    • Managed Services Client Service Desk Agent - Johannesburg - NTT

    NTT
    NTT Johannesburg

    3 weeks ago

    ntt background
    Description

    Make an impact at NTT DATA
    NTT DATA is renowned for its technical excellence and leading innovations, making a difference to clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

    Your day at NTT DATA

    The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

    What you'll be doing

    Key Responsibilities:

    • Receives, logs, validates and diagnoses client requests on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
    • Uses Managed Services product and process knowledge along with discretion to respond to tickets.
    • Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
    • Flags the need for such content, when relevant articles are not available.
    • Provides timely updates to clients, when requested, on any pending requests or tickets.
    • Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
    • Produces breach and aging reports for tickets opened by the service desk.
    • Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
    • Uses sound judgment to escalate an issue to a higher level.
    • Ensures that a professional level of service quality is maintained and that clients are satisfied.

    Knowledge and Attributes:

    • Ambitious self-starter who is passionate about IT.
    • Solid expertise at using sound judgment to escalate an issue to a higher level.
    • Methodical in approach to ticket resolution.
    • Demonstrates an ability to interact with a variety of stakeholders.
    • Demonstrates required integrity to ensure excellent client service and retention.
    • Team player with excellent attention to detail and client focused.
    • Effective verbal and written communication skills.
    • Ability to work in 24X7 shift structure, based on a defined roster.
    • Familiar with ITIL concepts.
    • Academic Qualifications and Certifications:
    • Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
    • ITIL v4 foundation certification and knowledge is beneficial.

    Required Experience:

    • Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

    About NTT DATA
    NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Jobs
>
Johannesburg