Frontline Service Manager - Pretoria - Pick n Pay

Pick n Pay Pretoria

1 week ago

Description

About Us

We're a company that truly believes in what we do.

Job Description

As a Frontline Department Manager, you will play a critical role in ensuring the correct procedures and processes are followed daily. You will supervise staff and ensure an efficient workflow throughout the department.

Key Responsibilities:

Monitor customer flow and ensure sufficient tills are open
Control cashiers' and till packers' lunch and tea breaks to maintain continuity of service at tills
Ensure frontline staff have necessary stationery and equipment at all times
Maintain equipment on frontline in proper working order
Ensure efficient customer flow through available tills
Enforce frontline standard operating procedures and company policies

Customer Services Management:

Monitor customer service levels
Handle customer complaints and escalate to Customer Service Manager when necessary
Process refunds according to policy
Ensure basket and trolley availability and cleanliness
Respond to cashier requests and queries

People Management & Development:

Evaluate direct reports' performance against agreed objectives and standards
Manage discipline in line with company policy
Review staffing requirements and input into staff scheduling
Train new staff and ensure awareness of policies and procedures
Identify training needs
Coach staff and management
Communicate new initiatives on frontline and ensure staff training as needed

Finance & Administration:

Maintain equipment in effective working order
Meet general maintenance standards

Requirements:

Matric qualification
Minimum 2 years supervisory experience
Previous experience in Frontline department or department management
Prioritization given to applicants with department management experience

Competencies:

Attention to detail and conscientiousness
Assertiveness with a sense of urgency
Customer focus
Human resource management skills (including communication and training)
Change management skills
Communication skills
Planning
Organizing
Time management
Leadership and control
Problem-solving
Conflict management
Ability to delegate

Service Manager
4 days ago

Scholtz Partners International (Pty) Ltd Gauteng

Service Manager for Motorcycles and Vehicles Dealership · Vacancy: Service Manager / Service Advisor · Location: West Rand, Roodepoort Area · Salary Range: R25 - R35 per month (Negotiable) · We are a renowned motorcycle industry leader, driven by our passion for two-wheelers and ...
Services Manager
5 days ago

Life Healthcare Group Gauteng

An opportunity exists for a Services Manager at Life Fourways Hospital, reporting to the Hospital Manager. · The successful candidate will efficiently coordinate and manage internal support services and external service providers within the hospital environment to achieve Company ...
Service Manager
1 week ago

Gap Consulting Pretoria

**Job Description for Service Manager at gap-consulting** · We are seeking an experienced Service Manager to join our team at gap-consulting. This role requires a strong technical background and excellent administrative skills. · ### Key Responsibilities:Oversee the daily operati ...
Service Manager
3 days ago

Bonafide Human Capital (Pty) Ltd Pretoria

Job Description · A vacancy exists at our automotive dealer client in Pretoria for an experienced Service Manager. · Position Overview · This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering ...
Service Delivery Manager
18 hours ago

Sydsen Pretoria

Service Delivery Manager · About the Role: · We are currently recruiting for an experienced and client-focused Service Delivery Manager to join a dynamic and fast-paced environment. · The ideal candidate will be responsible for overseeing the efficient and effective delivery of s ...
Technical Services Manager
10 hours ago

Sandvik Gauteng

About Sandvik · Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. · Our applications include rock drilling, rock cutting, loading and hauling, tunnelling and ...
It Services Manager Gauteng
1 week ago

Headcount Personnel Consultants Gauteng

Job Description · The Services Manager is a critical leadership role that oversees the Client Services business unit, responsible for managing a team of Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff. The ideal candi ...
Service Contract Manager
1 week ago

Skg Gauteng

About the Job · We are seeking a Service Contracts Manager: Security to join our team at SKG Properties. As a dynamic and industry-leading property company in South Africa, we prioritize ethics, customer service, and teamwork. · Role Overview · The Service Contracts Manager: Secu ...
Service Contract Manager
4 days ago

The Levelup Gauteng

The Services Manager Role · At The Level Up, we are seeking a skilled Service Contract Manager to oversee our service contracts and ensure performance standards are met. This role is responsible for managing service providers, ensuring compliance with service-level obligations, a ...
Field Service Manager
5 days ago

Profile Personnel Gauteng

The Field Services Manager Role · Our client seeks an experienced professional to oversee field service operations and manage maintenance staff. · This position combines team leadership, project management, and resource planning to ensure smooth execution of maintenance operation ...
Customer Service Manager
1 week ago

ASBIS Africa Gauteng

Job Summary · The Customer Service Manager is responsible for leading and managing the customer service team to ensure exceptional service delivery, supporting business objectives by establishing customer service policies, handling escalated issues, and maintaining strong relatio ...
Career Services Manager
1 day ago

Jobs for Humanity Gauteng

This role is primarily in-person with engagement at various worksites across the San Francisco Bay Area. · Jobs-for-Humanity is hiring a Bay Area market Career Services Manager to play a crucial role in facilitating career and economic mobility for skilled talent by matching our ...
Editorial Services Manager
1 week ago

Macmillan Publishers Ltd Gauteng

Job Title: Editorial Services Manager · We are seeking a skilled Editorial Services Manager to join our Regional Publishing Services team. · The successful candidate will provide leadership and direction to the Editorial Services Team, manage operations effectively, and champion ...
head of managed services
1 week ago

Red Cat Recruitment Pretoria

High-level Managed Services Leadership Position · We are seeking a highly experienced and skilled Head of Managed Services to lead our team in Pretoria, Gauteng. · Key Responsibilities · Develop and implement the strategic vision for the Managed Services division, ensuring alignm ...
Service Delivery Manager
10 hours ago

Ziyana Group Gauteng

Ziyana Group, a bespoke professional services provider, offers future-focused business solutions and technology to clients in Africa. · We are a % black-owned majority women-led company committed to excellence, transformation, and impact. · Strategic Leadership Opportunity · We s ...
Service Delivery Manager
1 week ago

Netsurit Gauteng

Netsurit's mission is to support the dreams of doers. · For Netsurit, this means helping employees achieve their personal dreams and ambitions while freeing up our customers to meet their broader business goals by taking the burden of day-to-day IT operations off their shoulders. ...
Service Delivery Manager
3 hours ago

WatersEdge Solutions Pretoria

Job Overview · A dynamic Service Delivery Manager is sought to drive efficient service delivery, meet client expectations, and lead operational performance in a fast-paced organisation. This role involves overseeing service delivery processes, leading teams, and enhancing service ...
Technical Service Manager
4 days ago

Emporium Human Capital Gauteng

**Technical Services Manager Position Summary** · We are seeking a detail-oriented technical service manager to join our team. The successful candidate will oversee security maintenance, develop and implement effective performance management policies, and train new technical staf ...
Customer Service Manager
1 week ago

Ananzi Pretoria

Job Opportunity: Customer Service Manager · This is a unique opportunity to lead a dynamic customer service team and drive operational excellence in delivering tailored business solutions. · Key Responsibilities · Develop and implement strategies to achieve exceptional customer e ...
Workshop/Service Manager
1 week ago

TalentSphere Pty Ltd Gauteng

Workshop/Service Manager Position · A leading industrial pumps company is seeking a skilled professional to oversee the day-to-day operations of its workshop. · Main Responsibilities: · Manage daily maintenance of workshop and office facilities. · Supervise staff and ensure effec ...