- Responsible for Critical Retention Interventions.
- Engages in a continuous and target driven and pro-active customer retention strategy nationally across all products.
- Responsible for re-broking policies where applicable and required.
- Engages in upselling strategies.
- Provides clients comparative information (comparative analyses) to facilitate informed decisions.
- Resolves all client complaints and queries regarding sales, claims & underwriting (cradle to grave).
- Resolves underwriting "errors" with relevant underwriting manager(s).
- Records and captures and resolves complaints for broking and claims (nationally) and in the process provides feedback in respect of trends for future rectification.
- Responsible for and/ or support on motivations for ex-gratia payments.
- Responsible for attending to and impartially investigating repudiated claims and providing clients with feedback.
- Attends to claims advices, i.e. post claim intervention to ensure that clients are au fait with the changes in the terms and conditions of policies and in so doing, ensure clients are adequately insured.
- Liaises and negotiates with the Portfolio Management Team(s) on client's profile, where applicable.
- Prioritizes own work and works autonomously within defined boundaries.
- Adheres to the minimum Quality and Service Standards.
- Responsible for engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa .
- Grade 12. (Matric).
- A relevant tertiary insurance related qualification.
- Registration with the FSCA in terms of the FAIS ACT.
- Registration as an associate with the IISA.
- Knowledge of the principles and practices of them are technical/professional discipline.
- Have a working knowledge of risk analysis methodologies.
- Have a good understanding of the applicable legislative environment governing the insurance industry.
- Have advanced knowledge and know-how in respect of policy wordings.
- Well-developed team functioning skills.
- Good interpersonal relationships.
- Advanced analytical, technical and problem-solving skills.
- Advanced analytical technical and problem-solving skills.
- A minimum of 3 to 6 years' experience in a similar or related role.
Critical Client Care Consultant - Johannesburg, South Africa - Aon
Description
Critical Client Care Consultant
Ready for the next step in your career in Person Lines insurance? Read on
Aon South Africa is recruiting a Client Service Consultant in our Critical Client Care department, based on a hybrid basis from our Head Office in Sandton.
The role of the Client Service Consultant is to connect with and remain in contact with the insured client in respect of renewals/retentions/claims/complaints/queries.
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
How this opportunity is different
What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.
Skills and experience that will lead to success
Qualifications.
Knowledge.
Skills and Attributes.
Experience.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working