Account Manager/ Delivery Consultant - Fish Hoek, South Africa - Recruitment Matters Africa
Description
Responsibilities:
- Maintains and develops strategically important relationships with key accounts
- Is able to create milestones for account progression
- Nurtures and builds a contact base of senior level decision makers across their Clients and market
- Leverages relationships to identify wider business opportunities for other departments
- Proactively cross sells at all times
- Assists Sales function in delivering strategic Sales goals
- Meets all company standards on systems and processes to ensure superior service levels are delivered to all customers
- Consistently updates team on latest developments and updates within their Client base and market
- Can discuss regulatory issues with confidence
- Is seen as a 'trusted advisor' in their market
- Ensures regular and timely client reviews are conducted
- Facilitates Client Call Backs to monitor performance levels and maximise business opportunities
- To fulfil Client briefs in a timely and cost effective manner
- Monitors their own performance and adheres to SLA for each client
- Monitor the effectiveness of each account ratios and delivery
- Agrees and produces a SLA for all jobs including timeframes and KSF's
Key Skills:
- Softer skills
- Credibility
- Influencing skills
- Empathy levels
- Good listener
- Builds rapport quickly and easily
- Confidence
- Relationship builder and nurturer
- Networker
Qualifications/Experience:
- Ability to work to deadlines and follow a process
- Evidence of being a Team player
- Ability to control through influence and questioning
- Negotiation skills (managing the offer process)
- Nurturing relationships and building on existing business
More jobs from Recruitment Matters Africa
-
Temp Salary Administrator
Cape Town, South Africa - 4 days ago
-
E-commerce Marketing
Paarl, South Africa - 3 weeks ago
-
Sub Controller
Alrode, South Africa - 3 weeks ago
-
Workshop Storeman
Johannesburg, South Africa - 3 weeks ago
-
Chief Financial Officer
Johannesburg, South Africa - 3 weeks ago
-
Saipa Trainee
Cape Town, South Africa - 2 weeks ago