IT Infrastructure Specialist - Cape Town, South Africa - QCIC
Description
About the role
What you will do
- Lead on Microsoft Office 365 configuration, Improvements and migrations
- Work with the global lead to undertake maintenance activities to ensure that the servers (both Cloud & On-Premise) are secure to make sure IT infrastructure remains available and 'fit for purpose'
- Perform 1st, 2nd and 3rd line incident management for Desktop and Server Infrastructure Technologies
- Ensure security compliance of the IT infrastructure by carrying out remedial actions as required
- Take ownership of Change control processes to maintain good levels of compliance
- Backup and DR of the complete IT infrastructure, this includes monthly reporting
- Understanding of mobility/Bring Your Own (BYO) management concepts for Microsoft Endpoint Manager, Android, and iOS MDMs
- Support the Infrastructure Department with project support when required
- Infrastructure innovation, inline with business plans and software development
- Manage the provision of comprehensive user training for new and existing IT systems throughout the business
- Manage the LMS knowledge base environments, to provide a complete learning platform for users. Lead on user training to keep user uptodate with industry changes
- Ordering of IT hardware and Software equipment and maintain an effective inventory / asset register
- Support the systems administrator(s) with BAU support, providing an escalation point for highlevel users and issues
- Develop an understanding of ISO 27001 and assist with audits, compliance and policy development
- Out of hours work to support global teams [VD|Q1] when required
What we are looking for
- Excellent working knowledge of MS Office & Windows10/windows11 all modern variants and Office 365 + Mac
- Solid technical experience in supporting Microsoft server infrastructure (hardware and software)
- Team Leader experience, generally focused around mentoring junior members of the team
- Experienced engineer with an excellent record of server infrastructure, medium and large schedule rolls of Cloud first infrastructures
- Experience of working with MS windows server 2012/R2, ADFS, AD MS SharePoint, Exchange, PowerShell, Skype for business, Teams, O365, Intune, Watchguard products
- Working knowledge and experience of Hyper-V is essential
- Experience of SQL server management
- Technical experience Office 365 and administration of MS Azure
- Be able to demonstrate advanced networking skills
- Working knowledge of Microsoft Teams and Microsoft PowerApps and power platform builds
- Knowledge of Microsoft Dynamics 360 or equivalent
- Experience supporting Azure DevOP's platforms, Maintain Blob Storage as well as other Microsoft cloud technologies [VD|Q2]
- Have a positive 'can do' attitude, be willing to go the extra mile and suggest improvements to departmental processes
- Excellent communication skills at all levels, be able to provide updates to the relevant individuals / teams as and when necessary
- Solid understanding of General IT equipment e.g., Switch, routers, RAM etc.
- Experience in cybersecurity is desirable
- Experience of 27001 is desirable (not audit level)
- Experience designing and implementing CRM Systems is desirable
Job Types:
Full-time, Permanent
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Rate your analytic and presentation skills out of 10.
Experience:
- Infrastructure: 8 years (required)
- All levels of desktop support: 8 years (required)
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