Travelbar Consultant - Cape Town, South Africa - Travelstart Online Travel Operations Pty LTD

Travelstart Online Travel Operations Pty LTD

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Purpose of the role:

Responsible for driving sales with outstanding level of customer service:

Using effective sales techniques and tools to achieve and exceed set sales targets selling flight tickets (Domestic, Regional and International), hotels, cruises, car rental, holiday packages as well as Travelstart products
Responsible for creating an environment to acquire, maintain and grow a solid client base contributing to the company profit
Use the best levels of customer service, ensuring that Travelstart is the go to place to book travel

Responsibilities:

(An overview, but is not limited to the full function of the role)

Converting all requests and holiday package requests into sales and revenue, using the best sales techniques to understand the needs of the customer and provide the very best product match to the needs of every customer
Responsible for offering and selling additional Travelstart products and 3rd Party products with every booking
Accurate completion of all new bookings, invoicing, amended bookings and all other administrative responsibilities within expected timeframe.
Respond to all relevant inbound and outbound calls as required.
Respond and action all relevant communication correspondence with customers within time requirement, SLA
Strive to deliver the highest standard of customer service and work output
Assisting, as a team, to implement "best practise" policies and procedures
Ensure all Sales targets set are reached to ensure sales and revenue
Follow up on every enquiry, creat a sence of urgency to ensure every sale is closed and optimised
Processing all fraud checks before issuing
After hours customer assistance where needed.
Always questioning what we do to ensure we have the best possible position in the market, challenge the norm to achieve more

Other:

Other duties consistent and within the scope of the position.

Expectations:

Professional written and verbal communication is expected at all times between consultan & customer and consultant to consultant
All turn around times are strictly adhered to for quotes
Extra's such as accommodation, car hire and Travelstart products are offered on every booking
Passport, Visa and inoculations information must be given for all flight bookings
All information pertaining to a booking and repeated back to the client verbally at the time of booking to avoid errors
If you answer a call and a particular consultant is not available I expect that you offer to assist the client
Create a sense of urgency to close the sale

Skills Requirement:

Efficient working knowledge of Amadeus or similar GDS
English is essential, any other language deemed as desirable
Sales experience in the travel industry

Personal Competency Requirements:

Self confidence
Ability to sell
Service driven
Be proactive and have a positive approach
Team player
Be able to multi task with different systems.
Goal orientated and target driven
Self motivated

Experience:

Minimum 5 years sales experience in the Retail Travel Industry

KPIs:

Monthly Sales figures
Commission
Sales of Travelstart Extra's such as Travel insurance, Cancelation Policy, Flexi Ticket
Losses incurred due to agent error
Conversion, number of enquired vs. number of closed sales

Training:

Amadeus as well as relevant short courses
TCC Training including queues
Company Policies and Procedures
Hotel Sales on Preferred partners
Car Sales on Car Trawler
Travelstart Products
External training is arranged with Travelstart preferred partners

Personal Development:

Sales
Conflict management

Reviews:

Sales

contribution relating to set targets including Travelstart extra's

Contribution to team dynamics in office
Losses incurred due to Agent Errors

Package & Renumeration:

Attractive package market related, based on experience.

Please note that we reserve to right to amend, freeze the role or not hire. The final appointment will be at the discretion of Travelstart. Travelstart is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.
Good luck