Support Consultant - Johannesburg, South Africa - Entimex

Entimex

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Join our team as we revolutionize the educational management software industry across Southern Africa. You will play a key role in providing top-notch client training and support services, ensuring a smooth transition and ongoing assistance for all users. This dynamic position involves remote communication with school staff, problem-solving, and proactive engagement to deliver exceptional service.

We offer a fantastic opportunity for growth within the company for dedicated individuals. If you are a hands-on problem solver with a keen eye for detail and a proactive attitude, this is the perfect role for you to showcase your skills and contribute to the management team.

We are seeking a confident and assertive team player who excels at communicating with various stakeholders in the education sector. This role requires identifying technical solutions and effectively conveying them to clients, making it ideal for support consultants passionate about delivering outstanding service in the field.

If you are a quick learner with a can-do attitude, eager for a new challenge in a well-established company, we want to hear from you.

KEY PURPOSE OF THE POSITION

KEY RESPONSIBILITIES AND ACCOUNTABILITIES
• Create transference documents for clients when migrating to Edadmin • Conduct onsite and online training sessions for staff and clients • Provide direct client support via different channels • Collaborate with software development teams for product enhancement • Work closely with management to identify sales opportunities and contribute to business growth • Uphold company policies and ethical standards • Set a positive example for team members in various aspects

Job Types: Full-time, Permanent

Salary: R20, R24,000.00 per month

Application Question(s): • Please ensure you upload Matriculation Certificate.

Education: Certificate (required)

Experience: • Software Support: 2 years (preferred) • Education Environment: 2 years (preferred) • Training: 2 years (preferred) Application Deadline: 2023/09/11

Expected Start Date: 2023/10/02