Operations Technician - Stellenbosch, South Africa - Edge Personnel (Pty) Ltd

Edge Personnel (Pty) Ltd

Verified Company

Stellenbosch, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

An Operations Technician is defined as a presentable employee who poses the requisite skills and experience to deliver the desired customer service experience to our customers.

This individual should strive for service success that improves customer satisfaction and should display a willingness to learn and to share knowledge on a day-to-day basis.

RESPONSIBILITIES

Providing service and customer support during field visits or dispatches
Managing all on site installation, repair, maintenance and test tasks
Diagnosing errors or technical problems and determining proper solutions
Tie workflow to schedule
Produce timely and detailed service reports
Follow documented processes & flows
Operate vehicle in a safely manner and use field automation systems
Follow all company's filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations and/or

briefings

Build positive relationships with customers

DUTIES & KNOWLEDGE

Working knowledge of Ethernet and wireless computer networks
Working knowledge of MySQL databases, Linux (Ubuntu server) and Windows
Fault finding on Access Control and Time & Attendance Systems (Including hardware and

software components)

Support and troubleshooting of installed hardware and software
Troubleshoot, test, repair and service technical equipment
Maintenance and installation of various other hardware solutions and systems as required

MINIMUM REQUIREMENTS
years' proven experience (preferred)