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- Medical- 4 plans (BCBS)
- Dental
- Vision
- Term Life
- Company-paid Term Life
- STD/LTD
- Accident indemnity rider
- PTO / Sick days (annually)
- 401(k) with an employer match
- Employee Assistant Program
- FMLA / Maternity/Paternity Leave
- Bereavement Leave
- Meet/greet customers in person or on phone
- Arrange prompt and accurate diagnosis of reported problem
- Makes best-value repair recommendations based upon nature of the problem
- Manages delivery of required repair action by successfully setting and managing customer expectations
- Maintain documentation, including PO, invoices, work orders, reports, etc.
- Enforce organizational safety standards
- Ensure appropriate parts inventory is maintained
- Promote a 'white-glove' environment to showcase the repair facility
- Take 'ownership' and accept accountability for delivering outstanding service levels
- Adhere to all company policies, procedures and safety standards
- Perform other duties as assigned
- Sitting: Remain in seated position
- Standing: Remain on feet in an upright position at a workstation without moving about
- Walking: Move about on foot
- Lifting: Raise or lower an object from one level to another (includes upward pulling) 25-50 lbs.
- Carrying: Transporting an object, usually holding it in hands or arms, or on shoulder
- Pushing: Exert force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
- Pulling: Exert force upon an object so that the object moves toward the force (includes jerking)
- Climbing: Ascend or descend ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
- Stooping: Bend body downward and forward by bending spine at waist, requiring full use of lower extremities and back muscles
- Kneeling: Bend legs at knees to come to rest on knee or knees
- Crouching: Bend body downward and forward by bending legs and spine
- Reaching: Extend hand(s) and arm(s) in any direction
- Handling: Seize, hold, grasp, turn, or otherwise work with hand or hands. Fingers are involved only to extent that they are an extension of hand, such as to turn a switch or shift automobile gears
- Fingering: Pick, pinch, or otherwise work primarily with fingers rather than with whole hand or arm as in handling
- Feeling: Perceive attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
- Talking: Express or exchange ideas by means of spoken word to impart oral information to clients or to public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
- Hearing: Perceive the nature of sounds by ear
- Tasting/Smelling: Distinguish, with degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognize particular flavors or odors using tongue or nose
- Near Vision: Clarity of vision at 20 inches or less
- Far Vision: Clarity of vision at 20 feet or more
- Depth Perception: Three-dimensional vision. Ability to judge distances and spatial relationships so as to see objects where and as they actually are
- Visual Accommodation: Adjustment of lens of eye to bring an object into sharp focus. This factor is required when doing near point work at varying distances from eye
- Color Vision: Ability to identify and distinguish colors
- Field of Vision: Observe an area that can be seen up and down or to right or left while eyes are fixed on given point
- Weather
- Moving mechanical parts
- Non-climate controlled conditions
- Wet and/or humid conditions
- High, exposed places
- Noise
- Vibration
Service Advisor - Springs - Jenkinsacura

3 weeks ago

Description
Job Summary
Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor's core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technician(s) in terms of service delivery.
The ideal Service Advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer-level or large facility experience, post-secondary automotive training, certified by the National Institute for Automotive Service Excellence (or is willing to obtain certification), and has a strong technical and customer service performance record. CDJR or domestic experience required. A great work schedule, weekly performance-based bonuses are offered.
About Us:
Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success.
Key Benefits:
Essential Responsibilities:
The following are key responsibilities associated with this position:
Physical Requirements:
Work Environment:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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