Service Ambassador - South Africa - Virgin Active South Africa

Description

Job Title: Service Ambassador

Our goal is to deliver exceptional experiences to our members. We are seeking a highly motivated and customer-focused individual to join our team as a Service Ambassador.

Your Key Responsibilities:

• Conduct front-of-house duties, ensuring smooth access control and effective communication with staff, members, and prospective members.
• Deliver excellent customer service throughout the club, driving member satisfaction and loyalty.
• Engage with members through various digital platforms and offer personalized exercise programs to meet their needs.
• Manage member adherence to club rules and safety protocols, maintaining a clean and safe environment.

What We're Looking For:

• A Grade 12 Senior Certificate or equivalent qualification.
• Successful completion of Reception Academy.
• A good understanding of digital platforms and knowledge of Virgin Active exercise experiences.
• Sound knowledge of club rules, operating standards, and safety protocol.
• A minimum of 12 months experience in a face-to-face customer-facing role.

We'd Like You To Have:

• Adaptability in a fast-paced environment.
• A curious and growth-oriented mindset.
• A winning mentality with a drive to achieve success.
• A commitment to making a difference in people's lives.
• Excellent relationship-building and problem-solving skills.
• The ability to administer First Aid (valid First Aid Level 1 certificate).