Assistant Lodge Manager - Eastern Cape, South Africa - HotelJobs

HotelJobs

Verified Company

Eastern Cape, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Hospitality and Outdoor - New Vacancy - Assistant Lodge Manager

Luxury Lodge - Eastern Cape

Requirements:

Degree or equivalent from a reputable & recognized Hotel School (Advantageous)
At least 35 years Hospitality Management experience in a 4 or 5 star luxury lodge environment (Essential)
Sound experience in Hospitality positions minimum 3 years.
Sound knowledge of MS Office Suite.
Experience and proven track record of having made targets.
Ample knowledge of customer service in a luxury environment.
Sound knowledge of product and supply.
Valid Code 08 drivers license essential.
Excellent communication skills (written and verbal), practicing honest communication.
Team player with positive attitude, enthusiasm, and emotional control.
Excellent time management and selfdiscipline, interpersonal & problemsolving skills.
Excellent attention to detail with excellent hygiene principles.
Proactive, use initiative and creative flair when required.
Committed and loyal, adaptable, and flexible.
Must work accurately under pressure.
People skills tolerance, patience, and care.
Leadership skills with passion for development and skills transfer.

Description:

Meet with the General Manager and Lodge Manager as required and update on property operations.
To maintain and ensure the good will of the brand at property level.
To be a key ambassador of the brands including hosting Site Inspections, communicating with the market and hosting journalists.
To ensure the developed set to property standards are upheld and maintained.
To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
To assist in the event that one of the HOD positions is vacant.
To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
General Service and Guest Care
Ensure all guest information available is collected and communicated prior to arrival.
Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.

Package on offer:

Starting Date:
ASAP.